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Dave,

Thank you for that info, however I did read that and have already tried that several times in different lighting situations. My video cam is also set to the highest res (640 x 480). I have also searched the internet to see of anyone else had had anything similar happen but have not found any info. I can't believe I am the only one that this is happening to. Tech support has had me uninstall and download the completely updated version but that worked the same. I am still waiting to hear from them on what to do now.

Do you have any other suggestions?

Thank you
Liz

I just got a new HP laptop(w vista) with youcam ver 2.0 pre-installed. I have updated youcam with the latest patch and the avatars still do not track my movements. tech support had me uninstall the program completely and reinstall with the latest version and it still does not work.

anyone have/had the same problem?

thanks
Liz