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Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case .
Correspondence regarding this complaint will be emailed to :
Please print a copy of this for your records.
Filed on : November 12 2008
Filed against :
Cyberlink USA
46750 Fremont Blvd, Ste 200
Fremont CA 94538-6538
Complaint Description:
I recently purchased a computer software called DVDsuite ultra version 7 on 11/10/2008, and downloaded it from their website. What was actually downloaded was an entirely different program from the one I wanted. I have made several attempts to contact their customer service department regarding this complaint and request a full refund. All I have gotten in response is pre-formed generic e-mail responses in return. In order to speak to a customer service representative, or even see a phone number for that matter requires you to pay 20 dollars for 3 months worth of phone service. I'm not a sucker and didn't fall for this. However, now I'm stuck with a product that I don't want, and have no use for, and they have my money. There are several similar complaints filed in their online user forum citing this poor/impossible service department. My order number is XXXXXXXXX
Your Desired Resolution:
$75.74 USD
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
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