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Did you check the system compatibility?
Yes, that was OK
The older level Installer worked fine.
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I should also add that starting last Dec, tech support/customer service no longer seems to be sending emails when soeone has updated my service requests. The only way I can see if anything has happened is to manually check the My Support Ticket page.
It's possible that they have found something and were waiting for you to run more tests or try out a new installer so I suggest checking there first.
Thanks for offering your old installer- please send me a PN with a link.
Yes, support is not sending any e-mails, I looked hourly into the support pages to check if there was anything new, but it was not.
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Yes, that sounds like a problem with the installer. You might be able to download a new copy from your account but you may need to have customer service send you a new download link.
On June 19 I sent 3 files cyberlink support had requested for analysis.
On June 26, after I have not received any answer from support to my problem, I requested to refund my purchase fee via PayPal problem resolution.
On June 28, the money was refunded by paPal
Just to try, today June 29 i downloaded the test version of Screen Recorder 4, not the upgrade version which i could not get to start, but the full version.
Guess what, exactly the same Problem. It does not work either.
So I assume that there is some problem with the current Screen Recorder 4 installation files, or a compatibility issue with other installed SW under Windows 10 Version 21H1
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Thank you for your suggestions,
I have done all, the windows tools did not sgow anything wrong with system files., but did not help.
Have addressed problem to customer support of cyberlink.
I tried to install this exe at 4 different Laptops and PC.s, with Windows 10 same effect aon all of them.
Two of them had no previous Cyberlink Power Director 16 either, no change.
So I would think tht the istallation exe is defect.
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Tried to install newly purchased Screen Recorder 4 Deluxe upgrade from SR 16.
CyberLink_ScreenRecorder4_Deluxe_SRC210421-01.exe
Installation runs through OK.
After Start of App a windows comes up about 16x8cm in size with black and grey rectangles in it, with no text.
Then app breaks up after couple of seconds.
Screen recorder 16 still runs OK after Upgrade installation.
I am not asked for the upgrade license key either.
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