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PowerDirector (previous versions) » I purchased Powerdirector but haven't received a key? » Go to message
Dafydd -

I was so frustrated when I last posted that I forgot to mention I did receive a confirmation email - so no, it is not my email settings. The email, like the OP, did not contain a link to download my software or an activation key.

I purchased software that I can not download. The money has been taken out of my account. The only way I can speak with a customer service representative is to spend an additional 30.00$. I still have not heard back from help desk.

At this point, I do feel like a victim of fraud.
PowerDirector (previous versions) » I purchased Powerdirector but haven't received a key? » Go to message
I am experiencing the same issue as the OP.

Per CyberLink's knowledge base " After you successfully place an order, you will receive an order confirmation e-mail within an hour. The e-mail includes the link to download the purchased product and a key to activate/install the software if you purchase the Download version."

I've submitted a ticket with no response. Do I need to call my credit card and report CyberLink for fraud and issue a charge back?

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