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Oh wow, this is a massive no no from me. I couldnt work out why the music had dissapeared either but now I know. Meta? Jesus thanks CL. Sub for years, this might just force a move elsewhere. Not that they give a sh*t. They know they will lose some subs over this but no biggie. Highly dissapointed.
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Maybe you are not. I recall (but am not sure) that in previous occassions the import screen opened with Shutterstock with music. It now opens (in my version) with iStock without the music. I see that iStock has music in the offer, but apparently not for PD 365 users...
Im sure It did open with music, thats what threw me and I spent ages scratching my head and it was right in front of me, shows how simple little changes can remove you from your comfort zone. Thanks for your input. I do also get most of the other issues and bugs what a lot of other users get too, I stopped reporting them. Sometimes it feels like no one is listening. Especially the transition crash bug that one is infuriating!
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Simple fix. The Istock by Getty Images button is selected in your screenshot. They don’t have any music. Click the shutterstock button 4 inches to the left of it to make it turn blue than you can access music
Ok I'm an idiot. Or they moved something. Or added something Never had to do that. Thank you.
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Good afternoon everybody
I'm having a strange issue. I've searched the forums but cant find an answer, it might be something simple but I cannot work out why I suddenly have no access to shutterstocks music library anymore. It's greyed out. See picture. I use this quite a lot in my projects, I dont sell it or monetise any of my content.
I'm running the 365 newly updated version and this most probably happened when I updated although not entorely sure.
What am I doing wrong please?
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You may want to contact CL tech support directly as they're better set up to help with technical problems like this.
You first might want to try running the 2 commands as detailed in this post as many issue with PD have underlying causes due to problems with Windows' core files.
Thank you for your reply, it seems to have fixed itself after 5 days.
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Had 365 for a long time now, making good use of the music, however when ever I try to download any videos or pictures it hangs for 20 seconds and says it lost internet connection? Been doing this for days mid project.
My internet is a solid fibre 100 up and down, rig is home built Win 10, i7 10th gen cpu, 32GB ram, SSD M2, 1050 nvidia.
I'm slighty baffled how I fix this issue. I get the usual crashes which is never ending when ever it gets busy, but this one I cant figure.
Can anyone one point me in the right direction, I did a search and cant see this issue on here.
Thank you
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