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PowerDVD (previous versions) » Is there a point to writing to support? » Go to message
I've sent 7 messages (two dropped by the server) about the fact that despite having paid for PowerDVD 8 Ultra, I have received no help in downloading it or getting my activation key. Are there actually people reading the emails I send, or am I wasting my time? What are other people's experience with support? And what about this $30 charge to actually speak with a human being about something as comparatively simple as sending me a link to my software and my activation key? Does anyone else find this insulting?

R. Chrisjohn, Dissatisfied non-Customer
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