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Support's second suggestion was clear the YouTube cache and reboot. Same results. But the OLRSubmission dialog has reappeared.
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For the record, the support's suggestion was uninstall, remove manually traces, reboot and reinstall (this is much simplified, their actual procedure was quite detailed). I did it, twice, but with no change in the outcome, although it removed one error message I had each time I loaded PowerDVD. I am currently waiting for support's next suggestion.
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I got an answer from support. I'll try their suggestion and then I'll report back.
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I checked YouTube and Vimeo, same result: i get the throbber, which suddenly stops and then I get a message from WIndows telling me PowerDVD has stopped responding.
With a DVD, the story is slightly different: I hit the play button on my DVD drive, and no video/sound appears. The buttons at the bottom are still reactive (I can open menus and so on), but no duration is displayed, nothing moves.
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Using suggestions from the previous thread, I managed to install the patch without any glitch. The trick was to reset BIOS settings which I had indeed altered. I had edited some settings related to charging periods. I guess under the scenes those settings have an impact in ACPI.
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Dell won't look into it because they weren't the ones who sold PowerDVD. So if I follow their constraints, the consequences should be: buy from a vendor all the hardware and the software you will ever need. In my situation, since Dell doesn't sell PowerDVD, I shouldn't have bought PowerDVD at all.
Seriously, I managed to patch PowerDVD without any glitch by following one of the advices in your first answer: I reset the BIOS settings. Dell offers to reset to BIOS default or factory default, I chose factory because it seemed the best thing to try first. Obviously, one of the things I had altered in the BIOS did not suit PowerDVD well.
I understand that the patch probably did not do anything, but I take the successful patch as an indication that my ACPI issue is currently out of the way. I am not going to alter anything in the BIOS until PowerDVD is running perfectly (see my other thread). Then only will I try to change again. Maybe.
Thank you QC2.0 for pointing me in the right direction.
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The only Windows issue I am experiencing is with PowerDVD. I never had any BSOD with any software I have been installing / using on this machine. I have been using this laptop for work for almost 4 months. I am a software developer. As you can imagine, as I always do when I get a new machine, I installed quite a few software, some commercial, some open source, some well-developed, some not so well, the only time I got a BSOD is when installing PowerDVD. Currently, according to Windows, the list of installed software is around 135 lines. A part of it is Dell or Windows components, but there are quite a few others. I have been using my laptop to develop software, browse the internet using 2 different browsers, listen to music, view videos and DVDs using 2 different softwares (although obviously not using PowerDVD), view and edit photos... I have plugged and unplugged the power at different stages, let my laptop go out of battery or on the contrary let it run on power adapter for days... Never have I had any issue, especially not BSODs.
The only previous software I apparently had issues with was PowerDVD version 19, but this is still an issue with CyberLink, isn't it? It is CyberLink's responsibility to ensure that installing a new version over an old one does not trigger unwanted (to say the least) effects. If the problem is that PowerDVD 19 was not correctly uninstalled, then please give me the means to uninstall it properly.
Dramatic manipulations such as reinstalling Windows are obviously not on my list. This machine is primarily for work, viewing DVDs is a bonus. Reinstalling Windows is a risk (and a lot of work). I am not going to risk the primary function (work), which is currently perfectly working, for the bonus. Rather, I will ask CyberLink to refund me, which I am still entitled to.
I have spent already hours and hours on this issue which should have been so simple, which is so simple with other software. I'll try a few more days. If I can't make it work before the end of the refund period, I'll ask for the refund. If some issue in my machine (ACPI or poor uninstall procedure) is indeed the cause of this, then I'll forget about PowerDVD and try some other software. Obviously, most of the software available are able to run without issues, and I can forget about the so-called ACPI problem since it never has any effect.
BTW, how come PowerDVD 19 never triggered BSODs? Why can't PowerDVD 20 be as tolerant as the previous version?
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Each time I load PowerDVD, I get an error in OLRSubmission.exe
Then, when I try to use a media in PowerDVD, PowerDVD juas hangs. I checked with a mp3 (audio), mp4, avi, mkv, ts, I always get the same result.
Any suggestion? Does PowerDVD hang because of the OLRSubmission error? Or are these separate issues?
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I answered too fast. I indeed managed to install PowerDVD 20, but when I tried to apply PowerDVD_20.0.1519.62_Patch_DVD200306-01.exe, I got a BSOD again
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End of this thread: I finally managed to install PowerDVD 20. Dell forums gave me a way to do it: clean any trace of any previous installation of PowerDVD (I had installed and then uninstalled PowerDVD 19 previously). It took me time to clean all the folders and the registry keys, but after doing it, the install program managed to reach the end successfully.
The bad part of this solution is that we'll never know what was wrong. Before anyone asks, I am not willing to reinstall PowerDVD 19 just to find that out!
Thank you to all who helped here.
P.S. I am now having a different issue with PowerDVD, but I feel this needs a new thread.
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Quote
It is glad to know you have contacted cyberlink regarding the crash, however, it is obvious that certain hardware on your laptop did not work right and crashed the Windows while another program (powerdvd) was installing.
BSOD is a sort of Windows system crash, and according to the message, it indicates the ACPI device on your Dell PC did not work properly and crashed Windows while powerdvd was under the setup.
I don't think cyberlink can help you fix the PC as they are not PC vendor.
You'd better ask Dell to check this crash of their ACPI device on the laptop. It is also related to the BIOS firmware Dell installed on their products.
https://windowsreport.com/acpi_bios_error-windows-10/
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0xa5--acpi-bios-error
And, I suggest you wait with certain patience.
It's not a phone call contact or something like that gives you response in real-time.
Thank you for your answer. And thank you for the very interesting links, which I will study presently. From what I already saw, they help me get a more exact idea of what is the problem. And some of the suggestions are definitely worth trying!
I am patient, or at least I try to as much as I can. I just wanted to know how long I should expect to have to wait. I understand that one of the advantages of forums is precisely that the answers don't have to be immediate. But the complete absence of answer from the ticket system made me wonder if my request hadn't landed into some kind of black hole.
I am currently asking from Dell too. Hopefully, using both CyberLink and Dell help, I'll be able to install PowerDVD correctly.
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Hello.
I did so yesterday. I didn't get any reaction. My ticket CS002218351 is still open. Do you know what is the usual delay?
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Hello
I tried 3 times, each time got the same result: I get a BSOD close to the end of installing PowerDVD 20. The stop code is ACPI BIOS ERROR.
Does anyone have a suggestion?
Dell G7 / Windows 7 Pro
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