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An update, this still doesn't work.
I've now tried a completely different blu-ray player and two different movies.
So in summary PowerDVD 22 is not capable of playing any blu-ray disk on any player. It's a complete failure.
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Also, I've attempted the following:
I uninstalled PowerDVD 365, restarted the pc, disabled all my anti-virus then reinstalled PowerDVD 365. I still get a failure to play the blu-ray.
Then I tried restarting the PC again and tried but still a failure to play.
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I've made a video showing me selecting the play button and the software failing repeatedly.
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Quote
You didn't provide your DXDiag file as is requested, so can only guess that maybe the problem is caused by your anti-virus software, a malfunction in your disc drive, or a GPU driver update is required,
Dave
Thank you for answering my question regarding how to diagnose. I have attached that file now. The Blu-ray device is drive F:
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Power DVD 22, on Windows 10, Pioneer Blu-ray external Drive
Flash Gordon Blu-ray
Any way to troubleshoot this?
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Update: This has now been fixed. The issue was my antivirus software. Completely removing it and then reinstalling PowerdVD solved the problem.
TL;DR:
This has been a long two-month process but I want to add that the support people at CyberLink were always very courteous and prompt in their replies and never gave up on this. After a lot of troubleshooting back and forth, they said to uninstall my antivirus. Today I did that but the error and lack of blu-ray disk playback still persisted.
So I gave up and started to reinstall my antivirus but I got an error. The antivirus install software said there was an incompatibility with some installed software that kept it from installing its core driver software. (Hmmmm. Just like PowerDVD.) Well after some search I found out that the antivirus software may not have been completely uninstalled, which was interfering with the reinstall, and they advised people to use their clean-up tool to completely remove it. I ran that clean-up tool and it did do a lot of removal stuff.
At that point I could have gone ahead and re-installed the antivirus but I thought with it completely removed now I could try the PowerDVD install again one more time. I did that, then when it was done I popped in a bluray, and for the first time in two months, it played. I have my antivirus reinstalled now, PowerDVD is still working perfectly and blurays are playing and everything is good. My antivirus was Kaspersky Total Security if you're wondering and maybe have the same problem.
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