CyberLink Community Forum
where the experts meet
| Advanced Search >
Blu-ray disk doesn't play, Says "Loading Blu-ray Disk" then window inmmediately closes
Reply to this topic
frumiousB [Avatar]
Newbie Private Message Joined: Jul 11, 2020 13:36 Messages: 5 Offline
[Post New]
Power DVD 22, on Windows 10, Pioneer Blu-ray external Drive

Flash Gordon Blu-ray


Any way to troubleshoot this?
Reply
Jets2011
Senior Contributor Private Message Location: Canada Joined: Sep 29, 2006 05:26 Messages: 717 Offline
[Post New]
You didn't provide your DXDiag file as is requested, so can only guess that maybe the problem is caused by your anti-virus software, a malfunction in your disc drive, or a GPU driver update is required,

Dave
Reply
frumiousB [Avatar]
Newbie Private Message Joined: Jul 11, 2020 13:36 Messages: 5 Offline
[Post New]
Quote You didn't provide your DXDiag file as is requested, so can only guess that maybe the problem is caused by your anti-virus software, a malfunction in your disc drive, or a GPU driver update is required,

Dave



Thank you for answering my question regarding how to diagnose. I have attached that file now. The Blu-ray device is drive F:
 Filename
DxDiag.txt
[Disk]
 Description
DXDiag
 Filesize
97 Kbytes
 Downloaded:
14 time(s)
Reply
frumiousB [Avatar]
Newbie Private Message Joined: Jul 11, 2020 13:36 Messages: 5 Offline
[Post New]
I've made a video showing me selecting the play button and the software failing repeatedly.
 Filename
PowerDVDnotworking.mp4
[Disk]
 Description
A video file showing the failure to play a blu-ray disk
 Filesize
582 Kbytes
 Downloaded:
13 time(s)
Reply
frumiousB [Avatar]
Newbie Private Message Joined: Jul 11, 2020 13:36 Messages: 5 Offline
[Post New]
Also, I've attempted the following:

I uninstalled PowerDVD 365, restarted the pc, disabled all my anti-virus then reinstalled PowerDVD 365. I still get a failure to play the blu-ray.

Then I tried restarting the PC again and tried but still a failure to play.
Reply
frumiousB [Avatar]
Newbie Private Message Joined: Jul 11, 2020 13:36 Messages: 5 Offline
[Post New]
An update, this still doesn't work.

I've now tried a completely different blu-ray player and two different movies.


So in summary PowerDVD 22 is not capable of playing any blu-ray disk on any player. It's a complete failure.
Reply
Reply to this topic
Powered by JForum 2.1.8 © JForum Team