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Thanks tomasc. I had done a search for BSOD and this was the only thing that popped up, and the the crash description exactly matched what I was seeing - hence the reason that I posted here.

Since I posted my original message, I have updated the video driver to 451.67 - latest downloaded from Nvidia. I will uncheck the Hardware accelleration option and see if that helps...

Jim


Well, an update. After the video driver update and unchecking Hardware accesseration, I spent a couple hours editing this afternoon and it ran perfectly. so that may well have been it.

Thanks to this thread...
Quote K6CCC - Jim - This recent post may help: https://forum.cyberlink.com/forum/posts/list/83038.page .

You may want to start a New Topic post for more help.


Thanks tomasc. I had done a search for BSOD and this was the only thing that popped up, and the the crash description exactly matched what I was seeing - hence the reason that I posted here.

Since I posted my original message, I have updated the video driver to 451.67 - latest downloaded from Nvidia. I will uncheck the Hardware accelleration option and see if that helps...

Jim
I happened onto this thread while searching for forum topics about repeated BSOD.

I am a very new PD user - having installed PD18 on this comptuer about a month ago. Have not had much time to do much with it until recently and have had several BSOD events. Reading this forum topic very closely matches what I am seeing - except that I am on PD18. I will be checking on the video drivers shortly, but wanted to get this started here as it is obvious that there are people here who know FAR more than I do about this troubleshooting. I also have read enough to know that you need my information, so attachements included. Every time it has crashed, the BSOD screen has shown the same error information.
This is a high end Dell gaming desktop with 16GB of RAM and Windows 10 Pro.
The last time it crashed, I had opened PD18 so I could get the screen capture of teh About screen. When I started PD18, it said it found a previous session that it could attempt to recover (the the previous crash last night). After it recovered it, I saved the session with a new filename and it crashed during the save.

jim
OK, nothing fancy, but I did manage to edit together the only three decent fireworks shots I caught from my drone on the 3rd of July. I have about 80 minutes of video from the 4th of July, but I have not even watched most of that yet. But it was like a war zone outside.

https://youtu.be/cwz44jDtdps
Well, you were half right. It was not a 4K video, but it was 2.7K video. Also note that the download page link you included is for PD16. Thanks for the tip on the 30 day refund. I went ahead and purchased PD18 Ultimate and it was able to work with my drone footage from all the illegal fireworks being shot off on July 4th (it sounded like a war zone around here).

I think (not knowing the product line very well) what screwed me up was that on the page for PD18 Ultimate, if you click the download link, you actually get Essentials - NOT a trial version of Ultimate. That was not overly obvious until I looked at the "about" page while typing my original message. Very poor web page design IMHO.

Now i just need to learn at least the basics of the software...

Thanks for your help.
Quote You're working with the trial version of PD, which is not the same thing as the full version.

It sounds like you're trying to open a 4K clip, which is explicitly not supported in the trial version, as you can see from this page. Click on Download Information to see all the significant limitations.

The only way to work with 4K clips using PD in your situation is to use a 3rd party converter to downsize your clip to HD, or purchase the program and try it for up to 30 days to see if it meets your needs. CL has a 30 day money back guaranatee so you won't lose any money if you decide not to purchase PD.


Thanks for the reply. Obviously I know I am using the trial version. Interesting that the "you're in the trial version" popup SAYS that if gives you access to all the features for 30 days (very common for trial periods) - but I guess it really doesn't. Thanks for the Download info page. I had not seen that, but I will tell you that navigating the PD webpages was damn near an excercise in frustration.

Nope, not a 4K video file - the camera is not capable of that. I will have to fire up the drone to check, but pretty sure I have it set to standard HD.
Brand new guy here so be gentle

Downloaded and installed PD18. When I start it up, I get the 30 day trial message (as expected). When I try to open a video file, I get a message that "Your version of PowerDirector doesn't support this feature". Excuse me, this is a video editing package. If I can't open a video file during the 30 day trial, what good is the trial? Or am I completely missing something?

Version 18.6.3019.0 (64 bit)
Version Type: Essential
SR number: VDE200506-03

If I like the software, I'll buy it - sort of the point of a trial. But if all I can do during the trial is stare at the screens, what's the point? I don't really want to spend $130 only to find I don't like the software. Hence the purpose of the trial....

Jim
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