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Can anyone help with this issue?

I have not been using Cyberlink long, I have Power Director 12 on my laptop, and also have the Android app.

I read you can edit a video on the app and then export to the cyberlink cloud and then download into the desktop version to do further work on.

I signed up for an account to be able to do this, however when I export the video and it takes me to the log in page, it tells me the account does not exist, the log in's are correct.

I have uninstalled and re-installed the app, but it is doing the same thing

Can anyone shed some light?
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