Messages posted by abruzzopat

Quote

Again, thank you so much for sticking with me on this. I'm in NC where it's getting close to dinner time so I need to step away. Tomorrow I will do as you suggest and let you know how it goes. I'm hopeful we can figure this out.

Actually, one other question. My video card is a fairly high-end gaming card from a couple years ago. I got it from my son who upgraded.

I don't game, and maybe this card is overkill/old?

Does anyone have a suggestion for a video card that is known to be stable with PD?

Quote Thanks for all the details, and I'm sorry that SFC and DISM didn't make much of a difference. If you look at the end of the DxDiag results you'll see the last 10 crashes your system experienced, all of them PD365. That's not surprising, but it does confirm that the app gets hung-up (becomes non-responsive) rather than crashing.

If you haven't contacted tech support yet, I suggest you do that now. be sure to include both the DxDiag results and a link to your first post in this thread (click on the orange "paper" icon there then copy the URL from your brower's address bar).

In the meantime, it would be helpful to see the actual project you're working on. If you're comfortable sharing the contents, go to File > Pack Project Materials and upload everything to a cloud folder on Google Drive, OneDrive, DropBox, etc. and paste a shareable link to it here.

I don't imagine anyone else trying to produce it would see a problem, but it might help us figure out if anything in there might cause an issue.

Two other things to try: Use Profile Analyzer on PD's Produce page and choose the best matched profile and see if anything different happens when trying to produce. Also, pay attention to the timeline counter when PD starts producing and see where it gets to before things hang up.

Next, take a look at that area of the timeline and take a snapshot so we have a little bit more info to work with. Please do that even if you're going to share the packed project as that might take a long time to upload.

Again, thank you so much for sticking with me on this. I'm in NC where it's getting close to dinner time so I need to step away. Tomorrow I will do as you suggest and let you know how it goes. I'm hopeful we can figure this out.

Quote While you may have a capable machine, I'm afraid there's something seriously wrong with it if PD18 still hangs like this.

Far and away the best thing to do is to follow the steps in the Read Me Before Posting sticky thread and attach the DxDiag file so we can see the all the technical details.

Just as importantly, you should run the two system check commands as described here to see if your Windows installation has been damaged. I can't tell you how many times people have serious problems with PD and it turns out that the cause was that Windows was corrupted.

The good news is that running one or both of those commands solves most of these issues straight away, and I'm hoping that will be the case for you as well.

Thanks again for the quick response optodata... you rock!

I actually did attach the DxDiag file in an edit of my post, but you were so quick you replied to the post without the file! Anyway, it's attached here again.

Also, just now I ran the SFC and DISM commands. Attached are the results... there did seem to be some problem detected in the SFC check. Unfortunately, after doing this and re-booting, I still cannot produce.

Here is what I do:

Open the project

click produce

choose H264 at 1080/30

click start

While watching in Task Manager PD18 cranks away for about 10 seconds or so, then it just drops to zero utilization

Thanks again for your help.

-pat

Quote Thanks for the details.

There's almost certainly something wrong with your project and I wonder if something like this will work:

Since you can now open the project, click anywhere on the timeline and type Ctrl+A to select all the content then got to File > New Project (do not save the old project if prompted!) and paste the copied content on the new timeline. Save the new project with a different name and close PD.

Now try and open the new project again and see if it will let you make normal edits and saves without hanging.

I'm at wits end with this. I was thinking of starting a new thread but I'll continue here I guess. I never had a problem opening the project, but eventually could not save changes no matter how trivial. I tried what you suggested above, and the problem persisted in the new project, so I finally just assumed something got corrupt with my project so I threw it away (waste of about 4 hours).

I started a new project and began to recreate everything, saving every step of the way. I finally got to the point where I would like to produce a first cut, but I am unable to produce at all... the program just hangs either before production starts or a few seconds in. I have to kill PD with task manager. I have tried many different output formats with no luck. I uninstalled PD18 and then reinstalled, no change.

I have a very capable machine:

Windows 10 Home 64-bit
AMD Ryzen 5 - 6 core 3.6Ghz
16G RAM
NVIDIA Geforce GTX-970 (latest drivers)

I tried going back to PD14, but as expected the PD18 project won't open. I'd hate to start all over in PD14... I'm assuming my problems are not typical?

Also, I am attaching my DxDiag file

Thanks everyone.

Quote That's actually not a crash, which is when the program shuts down unexpectedly, sometimes showing a message window to report the issue to Cyberlink.

What you're seeing is called "hanging" and generally it's caused by a problem loading your project. The easiest thing to try is to double click on a different PDS file and let that project load. You can then go to File > Open Recent Projects and see if you can get the project giving you trouble loaded that way.

You may also want to turn off shadow files from the Preferences > General screen to see if that helps. Once the project is loaded, you can re-enable them then wait until all the little yellow icons on the clips in the media library turn to green before closing PD.

Thanks optodata.

So I am able to open projects fine, it hangs when I go to save the project. It's gotten to the point now where I cannot make any edits to my current project. I can open the PDS, buteven the most trivial edit, when I go to save it hangs.

I did try disabling shadow files, but no improvement.

This is a fresh installation of PD18... I just updated from PD14.

Quote I updated to PD18 and have been having major problems with crashing.

3. Sometimes PD will freeze when saving a project, usually at the 60% point.

Mike

This is exactly what is happening to me. Upgraded to PD18, and it crashes more than half the time at the 60% mark.