|
|
Quote
Thanks very much for the recording, but unfortunately there's no audio at all so we can't know what's happening:
That's the point! There is no audio. You can see my mouse movements and clicks, so you know what I was doing. But there's nothing to hear because PD isn't playing the audio.
|
|
|
Quote
Just like with OP, a screen recording showing what's going on would really be helpful. So far there isn't anything for forum members to review and try to understand what might be happening.
I've now attached a video demonstrating the problem. I was hoping to show the program working correctly and then failing, but it's unpredictable when the problem will occur and so I was only able to capture the program once it started misbehaving.
Please note the following:
- Everything was working fine - I could see and hear the video in the preview window properly - until suddenly it wasn't
- What you'll see in the video is that when I click the "play" button, the video plays at fast speed and with no sound
- I also noticed, right before the problem started happening, that when I tried to move a timeline marker it left behind a thin blue vertical bar. I believe that's visible in the video as well.
- You'll see in the video that I click pause and then play to demonstrate that I'm not clicking the fast-forward button
Defect?
|
|
|
I've been experiencing a problem which I believe is related to the one described here.
I have a PowerDirector 365 subscription, and the problem only showed up for me with the most recent release.
When I edit a video - any video, any project - at some random point after I've been working on it, I'll see these behaviors:
- When I click "play" in the preview window, the video plays at a higher speed, with no sound
- When I click "play" in the preview window, the video plays at a normal speed, with no sound
Maybe once in a while I can get the video to play normally by clicking around on different things and then trying again. But most of the time I have to exit the program and reload it.
I've never seen this problem prior to the most release update of PD. I'm confident that the problem is in PD somewhere.
Please help!
|
|
|
