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Carol,

I get the exact same message! I sent tech support all the pertinent info and they sent me a lengthy solution that didn't work. I sent them a follow up but I haven't heard anything back yet. Funny they didn't take any time removing money from my bank account when I bought the non-working product but I had to wait 2 days to get the first unhelpful reply. I am at the point of wanting my money back to see if there is another program out there for bluray on my PC!
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