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Using the upgrade button on 15 Ultra takes you to the upgrade page. The upgrade page Web text is not accurate in that it does not correctly guide you to a valid upgrade. Customer support says that 15 isn't eligible for upgrade pricing. You don't find this out until after you purchase the product and attempt to install it. The installation shows multiple versions that it says qualify, but none of the licenses work. This upgrade purchase process is dishonest. After several requests for refund, customer support still hasn't processed it.

This is no way to treat a loyal customer that has bought over a dozen of the versions.

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