Hello,
For installation message, it is known issue, and we will pass on this to the product team for further consideration.
As for upgrading PowerDVD, it is quite clear on the web site that only versions 17 and 18 are eligible for the reduced upgrade price. See attached image.
If you have PowerDVD 15 still installed, can you please go back in and click the upgrade button and take a screen shot of the window you are sent to?
Also, we received information that your refund has now been processed. Please check.
Cheers
PowerDVD Moderator
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This message was edited 1 time. Last update was at May 14. 2019 22:41
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