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First off, thanks Dafydd for poking the right people with a sharp enough stick to get something done.
The other day I got an email from Cyberlink tech support apologising for the problem (amazing how much simply saying "sorry" can help!) and offering a copy of the retail version of PD6 rather than weeks of being bombarded with endless patches that make the software a little less useless than the last patch.
It looks as though the problem is with the upgrade software rather than the full retail version, so thank you Cyberlink, firstly for recognising there was a problem, and secondly for not making getting a proper fix feel like getting blood out of a stone.
I now have PD6 up & working  ))
Thanks again Dafydd, you should work in tech support 
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Unfortunately, I too fell for Cyberlink/JVCs three card trick. I knew that the "free" software would only be a minimal functionality "cut down" version, but you kind of expect, when you spend £30 to upgrade the software associated with a reputable name like JVC that it will at least work. I've tried everything, but I guess the alarm bells should have rung when I checked the FAQs & realised that Cyberlink were already aware of issues, yet seem to see no problem in continuing to sell a product that from a customer perspective is not fit for purpose. As for customer support, Cyberlink customer support consists of an email which is no more than copy & paste from an online manual. I've now deleted the software as all it was doing was taking up disc space, and swapped the JVC for a camera of a different brand, resolving never to use JVC or Cyberlink products again-too much stress, a big disappointment.
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