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I have SR16 which came bundled with PowerDirector Suite 16, and it has the same issues, which started after a few Windows 10 updates, it didn't do this originally. I suspect it's some kind of Window-ish problem.
I have discovered a workaround for this issue on MY MACHINE. The issue was due to using the built-in mic in the laptop along with SR16 recording full screen video 1920 x 1080. After about a minute of flawless video/audio capture, the quality degrades significantly and the audio gets completely garbled, and lost, with a few video frame drops as well. The result is that the capture is bogus and unusable.
My workaround was to change the audio device from built-in laptop mic to external audio device (Zoom H4n headphone jack) wired into the laptop Line In port. Zoom was set to Record Pause mode which functions as an audio pass-through, so the audio gets mixed directly with the video capture in SR16, avoiding a separate transcoding process. This produced a flawless video/audio capture at full laptop resolution, with absolutely NO dropped frames anywhere.
Audio out and audio in should match impedance. There are 2 options, MIC and LINE OUT. If your mic or device has LINE OUT and your computer has LINE IN, you're good wiring directly. If your mic does NOT match your computer port type, use a LINE OUT to MIC cable to match impedance or the gain will be undesirable and need to be adjusted.
For me, this was a case of "You must be smarter than the tool."
Cheers and good luck.
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I have just recently started having this issue. It's horrible. Wonder if Win10 has changed something with an update that is adversely affecting SR16.
Please, Cyberlink, any assistance you could render would be great.
Thx
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