Messages posted by Patrick123123123

I started by contacting them with my order id and customer id. I received:

Dear Patrick,

Thank you for contacting asknet Customer Service.

Please note, that it is unfortunately not possible to reinstate a download for an order from back of 18 months.

We would kindly ask you to send your request to the producer, who will assist you further regarding your enquiry.

You can reach the technical support directly by using the following link.
Technical support

Okay, the link for technical didn't work at first so I thought it was this forum. I just figure out where was the form. I will send back my issue... I still do not like the business of 18 months after you download... If I had known, I would have done a proper backup.

I have a new computer and wanted to download PowerDirector 14 Ultra from the link I had received 2 years ago when I purchased the product. The link from my email does not work anymore.

Where can I download the product I bought?