This is a user forum, and you'll need to contact Cyberlink Customer Service for assistance. This link should help.

YouTube/optodata

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Patrick123123123:


Welcome to the Cyberlink Forums. You will have to contact Cyberlink, with proof of purchase. They should be able to provide you with download links. Once you have downloaded all of the installation files, save them to backup media, so that if you ever have to reinstall again, you will have the installer files. That is what many of us here do.

I hope this helps. Have a great day.

Regards,
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I started by contacting them with my order id and customer id. I received:

Dear Patrick,

Thank you for contacting asknet Customer Service.

Please note, that it is unfortunately not possible to reinstate a download for an order from back of 18 months.

We would kindly ask you to send your request to the producer, who will assist you further regarding your enquiry.

You can reach the technical support directly by using the following link.
Technical support

Okay, the link for technical didn't work at first so I thought it was this forum. I just figure out where was the form. I will send back my issue... I still do not like the business of 18 months after you download... If I had known, I would have done a proper backup.