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When I try to burn an audio CD disk using Power2Go I receive the following error message:

CyberLink Power2Go could not burn the disk. Either the disc is damaged or the burning drive does not support this disk. Insert a different disc and try again"

I have tried several different blank CD-Rs, so it's not the disk.

I have a similar problem with Windows Media Player, so I think maybe it's that the optical drive & programs are not communicating properly.

I am using a brand-new HP Envy 750qd and Windows 10. I have spent many hours on the phone & online with HP, and they assure me that their drive is not defective.

Do you have any ideas?

Thank you
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