unable to burn audio CD

DavidGins

Newbie Joined: May 03, 2018 20:08 Messages: 1 Offline

Solved by

May 03, 2018 20:28

When I try to burn an audio CD disk using Power2Go I receive the following error message:

CyberLink Power2Go could not burn the disk. Either the disc is damaged or the burning drive does not support this disk. Insert a different disc and try again"

I have tried several different blank CD-Rs, so it's not the disk.

I have a similar problem with Windows Media Player, so I think maybe it's that the optical drive & programs are not communicating properly.

I am using a brand-new HP Envy 750qd and Windows 10. I have spent many hours on the phone & online with HP, and they assure me that their drive is not defective.

Do you have any ideas?

Thank you

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

May 03, 2018 20:45

Skip P2Go and burn your audio CD directly with Windows 10. Here is how: http://www.dummies.com/computers/operating-systems/windows-10/how-to-burn-music-cds-in-windows-10/ . You can rip and burn. See this article. It works with win 10: https://support.microsoft.com/en-us/help/15062/windows-burn-rip-cds .

This allows you to find out if the Ultra Slim-tray SuperMulti DVD burner is defective.

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