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Lenynokie, and CyberLink-Michael
BASIC SYSTEM INFO:
Operating System: Windows 8 Pro 64bit.
Video Card: XFX HD5870 Card (Video Drivers Up to Date)
Audio Chip: ASUS Motherboard P7P55D-Premium built in VIA - VT2020 10 Channel Surround Sound audio chip. (i.e. VIA_Audio_V6018700a_XpVistaWin7) Sound Package Version from ASUS.
Physical Ram: 8-GB's High Speed Ram
Virtual Memory: 24570 MB's
PowerDVD Version 12.0.2625.57
Version Type Ultra Version
DVD130225-02 (DVD110722-02)
Re: Update build 2625
Lenynokie, I have the exact same problem you are describing above with no sound. Its been a real Problem for quite awhile for me too. It's been going on for several updates so far, and I have submitted a support ticket along time ago.
I sent support all the appropriate files that the support team had requested, and all I get is we will look into this and give these files to the programming staff. The problem has never been rectified to this day.
NOTE: I only do this routine below when PowerDVD 12 Ultra disables my audio and there is no sound. It could be either service not running or it could be both services not running. Personally I always do both just to be on the safe side.
The only way I can get my sound back is to go to SERVICES and stop WINDOWS AUDIO and WINDOWS AUDIO ENDPOINT BUILDER then restart these services back up.
What I have found is PowerDVD 12 Ultra is constantly shutting these services down for some reason. This happens on various video format (i.e. MP4, MKV, MPG, AVI, etc...). Including You Tube videos.
I'm so irritated at these constant problems. I now play most of my videos, movies, etc... on Windows Media Player, VLC Player, and or DIVX player among others.
Which is a shame because I would prefer using PowerDVD 12 Ultra because the quality is far superior to all the other video programs listed above.
I do video and audio editing and have no problem with audio problems on any other programs i use on a daily basis. Which is at least a half a dozen or more different programs installed on my computer. In addition, this also includes various different DJ editing software.
YOU TUBE VIDEOS: (NEW PROBLEM) Update 2625
You tube videos now play again after 5-months. However with the last Update build 2625 it is still disabling my audio, and now my internet/Ethernet connection goes crazy. After this happens my internet connection goes into a loop saying IDENTIFYING CONNECTION. And I lose my Internet Connection. The only way to rectify this NEW problem so far is to restart my computer. This seems to ONLY happen when trying to play you tube videos. Specifically, when changing the resolution (i.e. 1080P to 720P, etc...) of the video. I wish the program had a feature where the user could choose the highest resolution my computer can play. Which is 720P when streaming You Tube videos.
Unfortunately, my DSL top internet download speed is only 3.0 Mbps. I don't have the luxury of the high internet connection most people have these days in there areas.
This update to fix playing You Tube videos seems to be very buggy. It doesn't run very smoothly as it use to a long time ago. Several updates ago when it use to work before update 2625.
I'm totally disgusted with PowerDVD 12 Ultra!!! PowerDVD 8 thru 11 Ultra worked so much better.
PowerDVD 12 Ultra is fabulous program and would be worth every penny if there weren't one problem after another. What a nightmare.
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Re: Updated to patch 2428 on 2-22-13.
I can't believe that most of us have been waiting four months since the last two updates to be able to play You Tube videos again. Which was back in October of 2012. And we still can't play You Tube videos!!!
How long are we going to have to wait?
THIS IS ABSOLUTELY RIDICULOUS!!!
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Re: Updated to patch 2428 on 2-22-13.
I can't believe that most of us have been waiting four months since the last two updates to be able to play You Tube videos again. Which was back in October of 2012. And we still can't play You Tube videos!!!
How long are we going to have to wait?
THIS IS ABSOLUTELY RIDICULOUS!!!
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Updated to patch 2428 on 2-22-13.
I can't believe that most of us have been waiting four months since the last update to be able to play You Tube videos. And we still can't play You Tube videos!!!
How long are we going to have to wait?
THIS IS ABSOLUTELY RIDICULOUS!!!
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