Messages posted by Paulrio

Quote

Quote Is your computer up to date? Did you try shutting down your antivirus (disconnected from the Internet)?

Please post your Windows dxdiag.exe file so we can see what you are working with. Normally laptops do not have the processing power to do mmuch with video editing.

I have tried disabling the anti virus and nothing changed.
I have no idea what a Windows dxdiag.exe is, but I'll find it if someone points me in the right direction

I have also attached a screen shot if what I was looking at for an hour

Doesnt look like it was to attach the file.....its a large black square in the middle of my desktop

Quote Is your computer up to date? Did you try shutting down your antivirus (disconnected from the Internet)?

Please post your Windows dxdiag.exe file so we can see what you are working with. Normally laptops do not have the processing power to do mmuch with video editing.

I have tried disabling the anti virus and nothing changed.
I have no idea what a Windows dxdiag.exe is, but I'll find it if someone points me in the right direction

I have also attached a screen shot if what I was looking at for an hour

Hi,

I bought a copy of PD16 today and am unable to install it.
I am able download Cyperlink applications manager but when I try and open it all I get is a large black sqaure in the middle of the screen. I've tried uninstalling the program and restarting several times in various combinations and I dont have any other video editing software installed.
I'm using windows 10 on a HP Pavillion 14

Any help is very appreciated

Paul