PowerDirector 16 instillation issues

Paulrio

Newbie Joined: Mar 25, 2018 12:54 Messages: 3 Offline

Solved by

Mar 25, 2018 13:44

Hi,

I bought a copy of PD16 today and am unable to install it.
I am able download Cyperlink applications manager but when I try and open it all I get is a large black sqaure in the middle of the screen. I've tried uninstalling the program and restarting several times in various combinations and I dont have any other video editing software installed.
I'm using windows 10 on a HP Pavillion 14

Any help is very appreciated

Paul

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Mar 25, 2018 15:27

Is your computer up to date? Did you try shutting down your antivirus (disconnected from the Internet)?

Please post your Windows dxdiag.exe file so we can see what you are working with. Normally laptops do not have the processing power to do mmuch with video editing. .
.
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PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Mar 25, 2018 15:35

Quote Hi,

I bought a copy of PD16 today and am unable to install it.
I am able download Cyperlink applications manager but when I try and open it all I get is a large black sqaure in the middle of the screen. I've tried uninstalling the program and restarting several times in various combinations and I dont have any other video editing software installed.
I'm using windows 10 on a HP Pavillion 14

Any help is very appreciated

Paul

I do not know if I understand your problem

You have downloaded the files that received link's by email.
2 click on file, 1_CyberLink_PowerDirector16_ (version)
It starts the installation, it takes a little while doing analysis of your pc.
Then install the material packages in the same way

Otherwise check here if your PC meets the specifications for PD16.
https://www.cyberlink.com/products/powerdirector-ultra/spec_en_US.html?affid=2581_1299_540 AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Paulrio

Newbie Joined: Mar 25, 2018 12:54 Messages: 3 Offline

Mar 25, 2018 15:59

Quote Is your computer up to date? Did you try shutting down your antivirus (disconnected from the Internet)?

Please post your Windows dxdiag.exe file so we can see what you are working with. Normally laptops do not have the processing power to do mmuch with video editing.

I have tried disabling the anti virus and nothing changed.
I have no idea what a Windows dxdiag.exe is, but I'll find it if someone points me in the right direction

I have also attached a screen shot if what I was looking at for an hour

Paulrio

Newbie Joined: Mar 25, 2018 12:54 Messages: 3 Offline

Mar 25, 2018 16:06

Quote

Quote Is your computer up to date? Did you try shutting down your antivirus (disconnected from the Internet)?

Please post your Windows dxdiag.exe file so we can see what you are working with. Normally laptops do not have the processing power to do mmuch with video editing.

I have tried disabling the anti virus and nothing changed.
I have no idea what a Windows dxdiag.exe is, but I'll find it if someone points me in the right direction

I have also attached a screen shot if what I was looking at for an hour

Doesnt look like it was to attach the file.....its a large black square in the middle of my desktop

This message was edited 1 time. Last update was at Mar 25. 2018 16:07