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I purchased a Media Suite 9.00 in 2016. I have an email from Cyberlink addressed to my current email and the product is registered on their website and I have a copy of same. I sent a request for a download link. They came back with the request for proof of purchase. Now, considering the above, this is totally insane. I have made 5 complaints and all come back with the sane standard repliey saying it has been forwarded. I am begining to think that no humans work at Cyberlink. Does anyone have the CEO's Jau Cheung email address. I have tried faxing him, but even the fax number on the website is wrong. They are totally useless.
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