Have tried to download the latest PowerDVD trial from 3 different places now (including download.com) but the file seem corrupted. Have tried it on 2 different computers, but all files give the same error message ("corrupt file"). The success story seem to continue for CyberLink

Have you tried emailing customer support? They should send you a link to the latest build. TAS

Quote: Have you tried emailing customer support? They should send you a link to the latest build.

Sure, but no response...

But why should I really have to email customer support just to be able to download it? Why not just have a link right next to where my CD key is displayed?

/pJ

When you purchased PowerDVD was a link provided for the download, if you purchased an extended download period, then the link should still be valid.

you should always make a backup copy of all your downloads, for just this situation.

As Tom has said, contact Technical Support, they will provide a link for you

Robert Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

PDtoots

This is turning into a real nightmare, this is the response I got from customer service:

"Dear Patrik,

Thank you for contacting CyberLink Online Support.

We understand that you are facing issue with PowerDVD Ultra software.

To assist you in a better way we need a valid proof of Purchase like order number (invoice / sales receipt), scanned copy of the installation disk or Alternative E-Mail address using which you have purchased PowerDVD Ultra from our CyberLink online store.

After analyzing the snap shot of the installation CD or invoice / sales receipt, we can assist you in a better way. "

I tell them I bought it online and need to get the download link again, and they ask me for a snapshop of the installation CD? Sorry, but the only conclusion I can draw from this is that they couldn't care less about their customers

They just sent you a one size fits all canned response.

Do you have the email you received when you bought it online? That's what you need. TAS

As with any software you download,they send you a confirmation Email,Every place that I have bought from(Digital River,E commerce...)has all sent me a email with the link for what I bought extended downloads for.Hopefully you still have that email address,go back for a few years and look it up.Next time create a folder in your email program for all downloads and stuff it in there.I have been through this with Roxio,I have the 3yr extended download service and was in the same boat,I had to find it deep.Good Luck! PC Specs GM 5664,AMD Phenom 9600 quad core processor 2.3Ghz,3600 fbs,3Gb's ramVista Home Premium,HD 2400XT GPU 256mbs memory,HL-DT-ST BDHDDVDRW GGC-H20N multi drive,PDVD Ultra 7.3 and 8.0 2nd PC Dell 3100 2005 MCE,2gb's ram Nvidia 6200 video card,Lg burn

Quote: They just sent you a one size fits all canned response.

Do you have the email you received when you bought it online? That's what you need.

Unbelievable, I sent them a reply stating that I was very unhappy with their customer service and pointing out that asking me for a snappshot of the installation disc was kind of stupid considering I bought it online and downloaded it....and they sent me the exact same replay again as the first time! Totally unbelievable

Now I have had it with them and is going to download it from an "alternate source" instead, which is totally cracy as I am in fact a paying customer already.

What a joke

What I've done to get at my "24 month download" copy is: click "members" at the top of the page, then log in if necessary.

Then click "check order status" in the left hand column. I get a security error but click "continue to this website" anyway.

I then get asked to log in for a second time, using the same cyberlink account details.

I then get a list of orders and click the "24 month extended download" order. There's then a "download this product again" link, which lets me download the software.

Does that work for you?

I have been trying to access "check order status" for 4 days and the element 5 site responds with:

Service currently unavailable

This service is currently unavailable due to technical reasons. Please try again later.


Is anybody else having this problem? I contacted support over 24 hours ago and I haven't received a response.

I purchased a Media Suite 9.00 in 2016. I have an email from Cyberlink addressed to my current email and the product is registered on their website and I have a copy of same. I sent a request for a download link. They came back with the request for proof of purchase. Now, considering the above, this is totally insane. I have made 5 complaints and all come back with the sane standard repliey saying it has been forwarded. I am begining to think that no humans work at Cyberlink. Does anyone have the CEO's Jau Cheung email address. I have tried faxing him, but even the fax number on the website is wrong. They are totally useless.