Messages posted by KTK63

Quote I'm glad that helped

Again, I have no idea why you suddenly encountered that error, or whether or not you're going to need to re-add Cyberlink as a legacy site every month going forward. Most people (including me) rarely, if ever, see connection issues like that, but your steps and screenshot should help other people if they find themselves facing this issue.

Well.....................I spoke too soon. I worked for a moment but back to the same old freezing up.....
I may just have to bite the bullet and go with Adobe.

Quote Unfortunately PD has ancient code that requires Internet Explorer to operate, and many, many people have had problems like this over the years. I don't know why the problem cropped up for you after the most recent update, but you may have to wait unti tech support responds to get this resolved.

Again, try the list of things I mentioned, or install it on another computer for the time being if you have access to one. Otherwise, you might find the last portion of this discussion helpful.

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Thank you,
The discussion link you provided confirmed my suspisions, that it was an Internet Explorer thing.
PD uses IE protocol to access the internet.
So I went into Edge and added the website as a "legacy" site and now PowerDirector is working again.
But for how long as this is only a 30 day temporary fix as can be seen on my screen grab below.

https://drive.google.com/file/d/1GvunaqCSbluyBr_9Del7HteHQYSzXeN9/view?usp=sharing

Thank you again and I hope this helps others who may have the same issue.

On a side note.....it would be great to know where a safe version of Internet Explorer can be downloaded and installed to prevent this issue from happening again.
Either that, or Cyberlink should get with the program and update their coding.

Again, thank you!

Quote

Hi,
Just following the link works for me - returns this animation page

So looks like something local to your setup/internet? Maybe others can check their access to the link?

Cheers
PowerDirector Moderator

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Thank you.

Yes, the link works for me as well if I click it or paste it into a browser.
However, whatever system PD uses to access the internet from within the application for informational popups is not connecting to the internet and then consequently feezes up the software requiring the entire application to be ended via Task Manager.

IMAGE:
https://drive.google.com/file/d/1ozLP0rqkgHjOrZigpcr6GP8Bw__jpOsH/view?usp=share_link

This image shows the point at which the program freezes and becomes unusable.

On a side note.....this has never been an issue until the last software update....and I don't have time to figure it out to make it work as it should again as I have deadlines.

Can anyone point me in the direction of how to reinstall the previous version??

Thank you in advance.

Quote I recently did the update on PowerDirector 365.
Now I get the "ERR_CONNECTION_ABORTED" message on the program splash screen but what's worse is when I start a project and add a video to the timeline, it automatically hightlights the "EDIT" tab and wants to show me tips and new features but the popup window has "ERR_CONNECTION_ABORTED" and locks-up (freezes) the program making it unusable.
I can't even close the program without having to "end the process" through the task manager.
This is extremely frustrating. There was never an issue before.

I've tried:

Turning off the firewall
Turning off my Kaspersky
Running SFC/ScanNow
Emptying Cache

Any other suggestions would be helpful.
I have a service ticket in with Cyberlink about it but have not heard back from them.

Hmmm… can't reach this page

It looks like the webpage at https://liveupdate.cyberlink.com/b/b/r?TOKEN=340497be045f3c3fca932853d43d8d0b4ea4ed81d9a61432760a3eb33039d8413025cL52033819731204f48e5a6cc7bafbfb206799&PRODUCTNAME=PowerDirector&PRODUCTVERSION=21.0&VERSIONTYPE=Subscription&CHANNEL=iSales&LANGUAGE=ENU&OSREGION=0xf4&SYSTEMLOCALE=0x0409&BUILDNO=2708&VENDORNAME=2581&DEVICE=&BBProductId=4&BBProdVerId=1758&BBnLangId=1&APREGID=c7e15e538de1cdf3f862bc9506d82cb9&SRTYPE=Retail&AB=0&DAY_LEFT=0&FIRSTLAUNCHDATE=2023/03/16&GLOBALEXPID=174239&CDKey=&SR=VDE221124-03&PATTERNID=6203866&BB_ID=112982&TypeId=4&Patch=0&Ca=Bubble_FeatureRegrouping&UUID=S-1-5-21-2854893548-756381345-736848057-1003-03B8DC2F-0AD2-4293-A340-4EEC5AE83C3C might be having issues, or it may have moved permanently to a new web address.
ERR_CONNECTION_ABORTED

I recently did the update on PowerDirector 365.
Now I get the "ERR_CONNECTION_ABORTED" message on the program splash screen but what's worse is when I start a project and add a video to the timeline, it automatically hightlights the "EDIT" tab and wants to show me tips and new features but the popup window has "ERR_CONNECTION_ABORTED" and locks-up (freezes) the program making it unusable.
I can't even close the program without having to "end the process" through the task manager.
This is extremely frustrating. There was never an issue before.

I've tried:

Turning off the firewall
Turning off my Kaspersky
Running SFC/ScanNow
Emptying Cache

Any other suggestions would be helpful.
I have a service ticket in with Cyberlink about it but have not heard back from them.

OK thank you.

So then it's not automatically installed and must be manually added.

That should be stated somewhere to help people who have simply purchased outright in the past.

Thanks so much.

Thank you Jeff.

That being said, in your opinion, having just downloaded PD17-365, do you think I need to download the Essentials pack or do you think it's already installed and part of the program?

I apologize in advance if this is a basic question that I should already know the answer to but what exactly is in the Content Pack Essential and Content Pack Premiums?
I cannot find any video to support this topic.
I downloaded and installed one of the premium packs to see what it's all about and cannot locate it in Power Director.

Thanks in advance!