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Crashes which are not reported in dxdiag are something I've never seen before. The crash report might be pointing to a problem with the system msvcrt.dll which I believe is used by applications written in C++. If it was my system I would probably think about re-installing it, perhaps run the Windows System File checker (sfc /scannow) or even re-install PDR but I'm just guessing.
Perhaps it's time to think about replacing your old computer and upgrading to a newer version of PDR - Christmas isn't too far away now and it could be your present to yourself  .
Sorry I can't be more help. I think the real answer is to contact Cyberlink Customer Support and see what they say.
I don't know how sensitive you are about revealing information but just bye the bye, the crash report you posted contains the UUID (Universally Unique Identifier) for your computer.
Hi, i just upgraded to PD15 e now i can produce everything.
Thank you for idea!
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Hi, i installed old driver but PD continues to crash...i think i can only buy a new PD, hoping that problem dosn't present again.
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PD11 is 4 years old. Have you tried disabling both checkboxes in Preferences/Hardware acceleration. Do not use Fast video rendering technology/Hardware video encoder. You should then be able to produce a mp4 file without crashing. The crash.jpg indicates a possible conflict with the ati video driver. You don’t want to update to the latest ati driver as PD11 may crash if you do so. Any ati driver later than 2014 may cause PD11 to crash. Check the HP support website. Enter the exact information to see what updates are available.
Thank you for the suggestion, i'll try driver made before 2014.
I just disabilitated everything, and can produce only 6mbps mp4.
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Hold the Windows Key down and press R. Enter "dxdiag" allow a few moments for dxdiag.exe to run and then click on "Save all information", change the drop down "Save as type" selection to ".txt" choose where you want to save it and 'OK' it. It looks to me as if that is pretty much what you have been doing and if that is the case AND you have not edited the saved file then I'm at a loss.
Hi, i do as you tell me, hope i do it right.
You can find the crash dialog that PD send to Cyberlink.
I wait in hope ;
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The dxdiag output that you have posted has got no diagnostics section, no crashes or 'hangs'. It is the Windows Error reports that sometimes indicate the reason for a crash.
Ops, sorriso, i think i only write "dxdiag" in execute camp.
Ho i can have right dxdialog?
Thank you
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Can you post the full output of your dxdiag without deleting any of it. That might give some hint as to the problem you've got.
Here is it.
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Hi, i'm here again.
I have upgraded my HP to 8gb of memory and PD11 continue to crashes!
I have no problems to produce .avi and .mp4 with 6mbps, other crash my PD.
Is there someone can help me?
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Hi Shadowman and thank for your attention.
I have problems with mpeg-4 bigger than 1289x720 and for PS3 format; don't use other format.
I don't use hardware accelerator and any shadow.
I have sono photo and want Make a mp4 with a music.
I tre to upgrade but PD don't fin any new patch; where i can fin it or them?
Thank you
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Hi, i'm new here, i'm writing from Italy so sorry for my english!
I have a trouble with my PD, it crashes when i try produce mp4 files.
I have an HP Pavillion DV6, Windows 7 Home Premium 64 bit, Intel(R) Core i7-2670QM CPU 2.20 Ghz,
4,00 GB RAM.
PD11 Ultra 11.0.0.3625
Numero SR. VDE131223-01
Is there someone can help me?
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