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I came upon this post as I was also having the same problems. I found that the solution is more than likely a hardware issue.

If you are here because you are having the same problems, you can find out if you're hardware is capable by pressing the windows key and g and checking the yes box when it comes up .In windows 10 this launches the game recorder. Try starting a recording and if you get an error, click the link that says "learn more" to get an explanation.

Hope that helps.
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