Messages posted by Vahan

Quote Hello,

The links are only good for 30 days, basically so they can't be shared.

CyberLink's customer service is not useless, they are just busy so you need to be clear about your issue. Just send them a message with your purchase confirmation/order number information and they will give you a new download link.

https://membership.cyberlink.com/support/customer-services.do

If you're in North America, you can even call them for free about download and installation issues such as yours:

https://www.cyberlink.com/support/service/free-voice-support.jsp

David

Thanks David,

I contacted them almost a week ago, and still no answer, I will have to resend my enquiry. It can get frastrating when simple answers take weeks to get.

Thanks again David, you have been a great help. Much Appreciated.

Quote Hello,

You cannot activate the trial version. You must uninstall the trial and then download and install the installation files you received a link to (in an email) when you purchased PowerDirector from the store.

David

Hi David,

Thanks for the feedback. The links they Cyberlink sent me with the purchase says links have expired. I bought the product in October 2016. Not sure why its expired. Customer support at Cyberlink are usless in getting to my enquiry.

Do you have any suggestions?

Thanks

Hi, Does anyone know how to enter the product key after the trial is finished for PowerDirector 15. I can't seem to find an option to enter my product key I purchased from Cyberlink. It keeps taking me to "buy now" webpages

Thank you