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Quote
Shadowman :
Posted: "stevek, perhaps a little empathy would not go amiss."
You are correct, I should have been more kind to the original poster. Sometimes a person needs to be slapped upside the head to have the person take any personal responsibility for the persons actions.
I could have used a pillow rather than a brick. I am getting perturbed with the number of people who say they get no response from support when the response was within 24 hours and they just didn't look. This person apparently looked but perhaps support thought that he was asking the same question he did previously (at least 2 times that he admitted to"
I run a small hobby business from my apartment for sports video editing, and I don't have paying customers in advance, they pay me when I create the video for them. It's more like a hobby job, nothing special but that money comes good for small utility expenses and for savings, those third-party apps worked before so I didn't feel the need to create a backup. Not to mention that PC was not destroyed, it was working but sometimes memory would go wild and I can't stand when my PC is not working as intended. Perhaps I should have explained better the PC situation in the opening post. After I bought more products from different companies since I am opening sports management firm I wanted fresh and clean windows. My only mistake is that I did not save .exe file on my google drive, but their links expire after just a couple of days.
I bombarded their support after 8 days of silence, unanswered phone calls and emails, what else can I do then to try the contact the support, especially after they treated me with silence and has been unreachable for 11 F****** days. The first contact was with an explanation of my situation, 7 days after that I thought that maybe I contacted the wrong support so I contacted this time another support. After that, I waited three more days before I contacted them directly on email and again the topic was created on that subject. While all this was happening I tried numerous times to contact their support via phone and I was unable to reach them. Perhaps it is not possible from Croatia.
So please keep smartass and rugged comments to yourself because I asked for help, not a lecture especially on how to run a small hobby business which has been helping me to live through my student days for more than a 5 years. Product is paid, I want to install it for the third time on the same PC in a year. I don't care how many times I want to reinstall it because I paid for it and I should be able to do that every day if I want to. If it's not possible then they should have warned me when I bought it. For a SERIOUS company like Cyberlink represents itself 11 days unanswered customer support question is horrible service and a big JOKE.
The thing that bothers me most is silence, 11 days of silence to be precise. I will accept the fact that I can not use the program anymore, I just want to know what the F*** is going on and why is nobody answering me. And also if you think that because of version 16 I will be unable to download version 15 then Cyberlink is the worse company I have heard of. That means I practically paid 80 euros for a product that lasted one year and after the release of new version you have to keep everything clean and healthy till the end of time, otherwise you will lose the right to keep using paid product which makes no sense.
Once again, does anyone have any idea on how can I reach Cyberlink support and solve this? Thank you.
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Greetings everyone,
First of all apologies if my English is bad, it is not my native language.
To explain you my situation in short, I had problems with my PC and had to repair windows several times before I solved the issue (was testing some third party apps to kill windows 10 processes and everything went bad, and only complete vipe helped).
Two times this summer I contacted Cyberlink support and they provided me with new links and codes after just a couple of days, this third time I have been waiting 11 days for an answer, even tried calling, emailing directly and making more support tickets. At this moment I have 4 opened tickets with the same issue and I still did not get any answer.
I understand that support can be busy and that sometimes we have to wait for a solution, but 11 days I mean really... I paid this product 80 Euros, it doesn't sound a lot but for me it is and I am using it for my work and for website. Business is failing and my customers are pissed. 11 days waiting for Cyberlink support means that my customers are 11 days waiting for me.
This is really embarrassing and unprofessional service, first of all I find it ridiculous that I can not upgrade my trial version with the codes I received when I bought the product, so every time I have to install Cyberlink product I have to contact the support to give me new links and new codes. It does not make any sense, next time if they ever decide to help I am saving install file to my google drive.
Does anyone has any advice or tips on how should I approach this, did I maybe lose my rights to a paid product because I installed it three times on the same PC. I am the only user on my PC, product was only installed on this PC and only with codes and links they provided me two times.
I really feel that this situation is not normal and that customers like me who practically have been damaged with Cyberlink support deserve some kind of compensation. 11 days is not normal, I mean 11 days I could have come to USA from Europe by a boat to their office and talk for how much long I have been waiting.
Thank you in advance I appreciate all you help and really hope that this will get some attention.
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I am busting my brain and trying everything, didn't have any success. On previous programs I was able to google everything, guess I'll be visiting this forum more then I thought...
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