If I read this correctly, you have contacted Cyberlink at least 3 times when you screwed up your computer. Now you have bombarded (look it up) them with e-mails and requests for support. Is that correct?

Why haven't you made a back up of your hard drive so you can restore you computer when you play with other questionable software?

If you have paying customers, why don't you buy another copy so you can fulfill your contracts.

By the way, version 16 is now the latest so perhaps they no longer have 15 available. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Quote If I read this correctly, you have contacted Cyberlink at least 3 times when you screwed up your computer. Now you have bombarded (look it up) them with e-mails and requests for support. Is that correct?

Why haven't you made a back up of your hard drive so you can restore you computer when you play with other questionable software?

If you have paying customers, why don't you buy another copy so you can fulfill your contracts.

By the way, version 16 is now the latest so perhaps they no longer have 15 available.

stevek, perhaps a little empathy would not go amiss.

Do you speak obrano's language? If not, look it up!!! Panny TM10, GH2, GH4,

I don't beleive you for a moment. You have a buisness and have the same problem each time. You never backed up any installation files. What kind of customers should trust you...

Shadowman :

Posted: "stevek, perhaps a little empathy would not go amiss."


You are correct, I should have been more kind to the original poster. Sometimes a person needs to be slapped upside the head to have the person take any personal responsibility for the persons actions.

I could have used a pillow rather than a brick. I am getting perturbed with the number of people who say they get no response from support when the response was within 24 hours and they just didn't look. This person apparently looked but perhaps support thought that he was asking the same question he did previously (at least 2 times that he admitted to" .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Quote Shadowman :

Posted: "stevek, perhaps a little empathy would not go amiss."


You are correct, I should have been more kind to the original poster. Sometimes a person needs to be slapped upside the head to have the person take any personal responsibility for the persons actions.

I could have used a pillow rather than a brick. I am getting perturbed with the number of people who say they get no response from support when the response was within 24 hours and they just didn't look. This person apparently looked but perhaps support thought that he was asking the same question he did previously (at least 2 times that he admitted to"

I run a small hobby business from my apartment for sports video editing, and I don't have paying customers in advance, they pay me when I create the video for them. It's more like a hobby job, nothing special but that money comes good for small utility expenses and for savings, those third-party apps worked before so I didn't feel the need to create a backup. Not to mention that PC was not destroyed, it was working but sometimes memory would go wild and I can't stand when my PC is not working as intended. Perhaps I should have explained better the PC situation in the opening post. After I bought more products from different companies since I am opening sports management firm I wanted fresh and clean windows. My only mistake is that I did not save .exe file on my google drive, but their links expire after just a couple of days.

I bombarded their support after 8 days of silence, unanswered phone calls and emails, what else can I do then to try the contact the support, especially after they treated me with silence and has been unreachable for 11 F****** days. The first contact was with an explanation of my situation, 7 days after that I thought that maybe I contacted the wrong support so I contacted this time another support. After that, I waited three more days before I contacted them directly on email and again the topic was created on that subject. While all this was happening I tried numerous times to contact their support via phone and I was unable to reach them. Perhaps it is not possible from Croatia.

So please keep smartass and rugged comments to yourself because I asked for help, not a lecture especially on how to run a small hobby business which has been helping me to live through my student days for more than a 5 years. Product is paid, I want to install it for the third time on the same PC in a year. I don't care how many times I want to reinstall it because I paid for it and I should be able to do that every day if I want to. If it's not possible then they should have warned me when I bought it. For a SERIOUS company like Cyberlink represents itself 11 days unanswered customer support question is horrible service and a big JOKE.

The thing that bothers me most is silence, 11 days of silence to be precise. I will accept the fact that I can not use the program anymore, I just want to know what the F*** is going on and why is nobody answering me. And also if you think that because of version 16 I will be unable to download version 15 then Cyberlink is the worse company I have heard of. That means I practically paid 80 euros for a product that lasted one year and after the release of new version you have to keep everything clean and healthy till the end of time, otherwise you will lose the right to keep using paid product which makes no sense.

Once again, does anyone have any idea on how can I reach Cyberlink support and solve this? Thank you.

Quote

Quote Shadowman :

Posted: "stevek, perhaps a little empathy would not go amiss."


You are correct, I should have been more kind to the original poster. Sometimes a person needs to be slapped upside the head to have the person take any personal responsibility for the persons actions.

I could have used a pillow rather than a brick. I am getting perturbed with the number of people who say they get no response from support when the response was within 24 hours and they just didn't look. This person apparently looked but perhaps support thought that he was asking the same question he did previously (at least 2 times that he admitted to"

I run a small hobby business from my apartment for sports video editing, and I don't have paying customers in advance, they pay me when I create the video for them. It's more like a hobby job, nothing special but that money comes good for small utility expenses and for savings, those third-party apps worked before so I didn't feel the need to create a backup. Not to mention that PC was not destroyed, it was working but sometimes memory would go wild and I can't stand when my PC is not working as intended. Perhaps I should have explained better the PC situation in the opening post. After I bought more products from different companies since I am opening sports management firm I wanted fresh and clean windows. My only mistake is that I did not save .exe file on my google drive, but their links expire after just a couple of days.

I bombarded their support after 8 days of silence, unanswered phone calls and emails, what else can I do then to try the contact the support, especially after they treated me with silence and has been unreachable for 11 F****** days. The first contact was with an explanation of my situation, 7 days after that I thought that maybe I contacted the wrong support so I contacted this time another support. After that, I waited three more days before I contacted them directly on email and again the topic was created on that subject. While all this was happening I tried numerous times to contact their support via phone and I was unable to reach them. Perhaps it is not possible from Croatia.

So please keep smartass and rugged comments to yourself because I asked for help, not a lecture especially on how to run a small hobby business which has been helping me to live through my student days for more than a 5 years. Product is paid, I want to install it for the third time on the same PC in a year. I don't care how many times I want to reinstall it because I paid for it and I should be able to do that every day if I want to. If it's not possible then they should have warned me when I bought it. For a SERIOUS company like Cyberlink represents itself 11 days unanswered customer support question is horrible service and a big JOKE.

The thing that bothers me most is silence, 11 days of silence to be precise. I will accept the fact that I can not use the program anymore, I just want to know what the F*** is going on and why is nobody answering me. And also if you think that because of version 16 I will be unable to download version 15 then Cyberlink is the worse company I have heard of. That means I practically paid 80 euros for a product that lasted one year and after the release of new version you have to keep everything clean and healthy till the end of time, otherwise you will lose the right to keep using paid product which makes no sense.

Once again, does anyone have any idea on how can I reach Cyberlink support and solve this? Thank you.

We haven't all made smart ass comments!!!! Panny TM10, GH2, GH4,

I did and apologized.

Ispričao sam se, ali očito nije bilo prihvaćanja. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Hello,

Your case has been escalated to the Customer Service Manager and should be rectified soon.

For everyone's information, the customer service center recently changed (company and country). This may have resulted in some case responses being delayed. But that is not an excuse and the Customer Service manager will look into it.

Please back up your software downloads in the future, or consider purchasing PowerDirector Live or extended download service if you computer keeps failing on you. Just a suggestion.

This thread will now be closed as it is being handled.

Regards,

Community Forum Team