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CL using paying customers as beta or even alpha testers now. My HEVC issue was solved by a workaround by changing to non realtime preview, SVRT still doesn't work for me.
Thanks, I just tried that. No dice. Yes, I agree, I'm about to cancel my subscription and switch to another product. Pretty sad.
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Bummer. I wish there was a solid solution the the "Internet connection required" issue. Lots of posts here and only a few solutions, usually pretty specific to that user's individual situation.
Here's the most recent discussion with some possibly helpful steps. Unfortunately, OP said they'd solved the problem on their end but didn't post back with what they did.
That's interesting. I'm not sure it's related / the same issue though. I did try on two different Windows 10 machines and have the same issue on both. Regardless, the URL not working is purely an issue on Cyberlink's side, as you get a 404 regardless of the client device.
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Thank you for your reply. I also noticed the Matthews URL and I tried it with a single / and I also tried http but that redirects to https, so no dice on either count. And I already have the HEVC covered installed in Windows, but that doesn't help within PowerDirector.
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I have used PowerDirector for years, from version 15, then 17, and I recently subscribed to PowerDirector 365. However, upon installing PowerDirector 365 (20.0.2106.0), as soon as I try to import an MP4 file using HEVC, the activation screen pops up saying "Internet Connection Required. PowerDirector cannot play this media because some components have not yet been activated via the Internet" and yes, I have a stable Internet connection. I've tried it on multiple networks, and on multiple computers, same issue. If I click the "I don't have an Internet connection now" then it prompts me to go to this URL to activate https://www.cyberlink.com/cae//powerdirector/activation?id=506f9082-000 which
is not working / gives a 404 errror.
Without being able to import HEVC content, PowerDirector is useless to me. I reached out to support last week, and have been going back and forth with Radford, who has been worse than useless. I have provided screenshots, described the issue, verified it's not limited to my network, and not limited to this specific PC. The activation URL is simply dead but he won't even acknowlege that the URL isn't working. Can anyone else provide any guidance? I'm about to stop using PowerDirector altogether and cancel my subscription, as right now it's useless to me. Thanks in advance.
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