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I have opened a ticket but they are slow to reply.
I tried reinstalling the software but it seems as though the licence registration is embedded in my Registry now. I had hoped I would get the window pop up to re-enter the Product Code but this never happened. Without that I can't see how to fulfil the request Screen Capture makes to register PD14.
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...disappointed I'm not getting any help from Cyberlink.
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I am trying to start my first project with PowerDirector 14, after testing my purchase for a few months. I need to create a screen capture video, however, it will not launch from within PowerDirector (the software crashes) & when launched as a stand-alone, it requests I register PowerDirector first.
PowerDirector was registered on purchase, way back in March 2016!
If you logon to Cyberlink and go to My Account > My Products. Is your PD14 listed there? I just checked my install and I can open the screen recorder both as standalone and from ithin PD14.
...yes, my PD14 is listed ...see attached.
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I am trying to start my first project with PowerDirector 14, after testing my purchase for a few months. I need to create a screen capture video, however, it will not launch from within PowerDirector (the software crashes) & when launched as a stand-alone, it requests I register PowerDirector first.
PowerDirector was registered on purchase, way back in March 2016!
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