Screen Capture Requires Registration?

20pictures

Newbie Location: London Joined: Nov 10, 2016 02:56 Messages: 4 Offline

Solved by

Nov 11, 2016 15:07

I am trying to start my first project with PowerDirector 14, after testing my purchase for a few months. I need to create a screen capture video, however, it will not launch from within PowerDirector (the software crashes) & when launched as a stand-alone, it requests I register PowerDirector first.

PowerDirector was registered on purchase, way back in March 2016!

Håkan K

Member Location: Sweden Joined: Aug 07, 2016 10:03 Messages: 54 Offline

Nov 12, 2016 06:03

Quote I am trying to start my first project with PowerDirector 14, after testing my purchase for a few months. I need to create a screen capture video, however, it will not launch from within PowerDirector (the software crashes) & when launched as a stand-alone, it requests I register PowerDirector first.

PowerDirector was registered on purchase, way back in March 2016!

If you logon to Cyberlink and go to My Account > My Products. Is your PD14 listed there? I just checked my install and I can open the screen recorder both as standalone and from ithin PD14.

20pictures

Newbie Location: London Joined: Nov 10, 2016 02:56 Messages: 4 Offline

Nov 12, 2016 06:22

Quote

Quote I am trying to start my first project with PowerDirector 14, after testing my purchase for a few months. I need to create a screen capture video, however, it will not launch from within PowerDirector (the software crashes) & when launched as a stand-alone, it requests I register PowerDirector first.

PowerDirector was registered on purchase, way back in March 2016!

If you logon to Cyberlink and go to My Account > My Products. Is your PD14 listed there? I just checked my install and I can open the screen recorder both as standalone and from ithin PD14.

...yes, my PD14 is listed ...see attached.


Filename	Screenshot 2016-11-12 11.20.52.png	Download
Description
Filesize	150 Kbytes
Downloaded:	30 time(s)

20pictures

Newbie Location: London Joined: Nov 10, 2016 02:56 Messages: 4 Offline

Nov 12, 2016 06:27

...disappointed I'm not getting any help from Cyberlink.

Håkan K

Member Location: Sweden Joined: Aug 07, 2016 10:03 Messages: 54 Offline

Nov 12, 2016 07:23

Looks like in my account. The only thing i can think of is if you are login in PD too?

Otherwise I think you might want to open a ticket with Cyberlink.


Filename	PD_logged_in.png	Download
Description	SC_PD
Filesize	3 Kbytes
Downloaded:	27 time(s)

20pictures

Newbie Location: London Joined: Nov 10, 2016 02:56 Messages: 4 Offline

Nov 12, 2016 07:50

I have opened a ticket but they are slow to reply.

I tried reinstalling the software but it seems as though the licence registration is embedded in my Registry now. I had hoped I would get the window pop up to re-enter the Product Code but this never happened. Without that I can't see how to fulfil the request Screen Capture makes to register PD14.