Messages posted by Pgm IT

Since 7/5 I've been working with your tech. support to resolve failed downloads for upgrading from Power Director 13 to Power Director 14 Ultra. The online store down loads continued to give a Cyberlink server failure error.

Then I was asked to download flashget3 product and it installed only two of the serveral files successfully the rest of the files including the large exe files for PD 14 Ultra and Content failed.

Then I was asked to go to a FTP site and down load. I downloaded these files over 8 hours. When I went to install the files each exe file went through the process of download only to get to the end of the progress bar and produce a file corruption error for which I sent screen shots. After trying one again to ensure all services were turned off including anti-virus and using a clean boot. The files were downloaded and once again corrupted. Now this is well over 16 hours of downloading only to find the installation downloads from the FTP have corrupted files.

Then I was asked to perform a clean reboot and try to re-install the downloaded files as the Administrator. I was already the administrator and this process too failed with files corruption again and again. I am up to 35 hours of downtime trying to resolve the failed download files.

Not only should I be provided a working product. I should also be refunded for all of the pain I'm experiencing trying to make your bugged up and failed download files work.

Pgm...........