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Hello Everyone,
I finally got new from PD support team last night, and I tried what they recommended to me, and now the GPU acceleration went back to work when Pruducing 
first, I uninstalled PD14 and reinstalled it to a previous version, but the acceleration was still not working at this point.
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***Warning to try at your own risk ***
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PowerDirector support answer:
[VGA]: Nvidia GTX 960
[VGA driver]: 10.18.13.6191
I suggest you to try to delete the media cache to check if it works.
1. Open Windows Registry Editor
2. find the 2 folders and delete them
"HKEY_CURRENT_USER\SOFTWARE\CyberLink\MediaCache5"
"HKEY_CURRENT_USER\SOFTWARE\CyberLink\PowerDirector14"
3. Launch PowerDirector to check again
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I havent given any answer back to PD support, because I need to conduct more test before getting back to them.
I aslo seen that if the ** Shadow file ** as been activated, the produce time is also longer than when this option was not active.
Aslo, if there is any ** Fix/Enhance ** option active, like video denoise or video stabilizer, the CPU is at 100% and almost no GPU hardware acceleration used. But if there is just a feature like Light adjustment or enhanced activated, the GPU acceleration goes up a little bit.
Now my test project file of 1 minute 28 seconds take about 2:40 minutes to produce if video enhance as been activated, and its take 1:01 seconds if nothing as been selected in Fix/Enhance option.
just to let you know, before removing these entry in the Windows Registry, the 1 minute 28 second test project was taking 10 minutes to produce since I installed the last PD patch that caused some problems.
The big problem now is the time line video playback lagging hard when the shadow file has not been activated, and with all the test I did last night, it seem to be really worst when the project files are .AVI files.
.MPG and some .MP4 files seems to be a lot better, except the .MP4 that are coming directly from the GoPro camera, but I need to conduct more test and will let you know.
Regards
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I just uninstalled PD14 and reinstalled it to a previous Patch where it was working Ok before, ( Beta Patch 2520), but it did not fixed the Slow produce problems.
Its like something wrong remain in the registry which is causing this problem.
Video Card also updated to the latest Nvidia driver available (362.00 Driver only, and not installed geforce experience )
( AMD FX8350, 16GB of RAM, Nvidia GTX 960 4GB, Windows 10 Pro 64-bit)
As I already said before, I'm only using .MP4 decompressed to an .AVI files from GoPro Cameras.
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Just to keep you informed, PD support team contacted me yesterday for the third time.
Again, they where asking for the Produce page settings prints screen that I already supply to them in my first reply.
It's look like now obvious that they just don't know how to deal with this problem, or there just trying to avoid it, who knows ?
I contacted them the first time March first.
I received 3 answers so far from PD support, and every time there just asking for same things.
Currently were just running around the problems .....
I already supply all Print screen about my PD settings and more to help them.
My PD Ticket ID: CS001585849 , in case somebody need it as a reference to this problem.
Good luck everyone !
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In my case yes, I installed the Patch (2527) way before getting the withdrawn warning.
It was running not perfect but decently with the Beta Patch (2520), and at least I was getting some GPU acceleration with few peaks at about 30% GPU usage, now Mainly 1% Gpu usage with a peak once in a while at 4%. ( I sent all this info already to PD support team, plus DxDiag, print screen, etc ...
Same for me about the .AVI format.
I'm mainly handling GoPro file, but I found that even using PD14, I need to decompress the .MP4 files to an .AVI file to get a decent editing experience.
If not, the editing playback experience is terribly jerky even when the PD14 preview quality is even set to the normal preview resolution ( Shadow file is also ON, if not it's getting worst ) (PD14 Gpu usage top at about 9% max during the playback, not more VS Gopro studio where the GPU usage during the editing playback goes up to 70% when the playback resolution is set to HIGH )
Anyway, the Produce time is terribly slow now, too slow at a point that I'm currently forced to finalize my project with Other video editing softwares.
I can't tell yet if the Hotfix helped about the crash issue so far, but it did not help at all for the rendering and the slow produce issues.
I hope the PD team will fix that problem ASAP
Benoit
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I'm getting the same probleme here about the the Produce time.
Now it takes 10 minute to produce a 1 minute 28 seconds project where it was about 4 minutes before, Wow..... !
I contacted PD support 3 time so far, and I did not get any pertinent answer or fix yet.
My desktop config still work fine with Gopro Studio, no lag at all and currently more stable than PD14 with the last patch.
( AMD FX8350, 16GB of RAM, Nvidia GTX 960 4GB, Windows 10)
I hope I can get a fix soon, so far I'm not impress about PD14 performances.
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Since I've updated PD14 to the patch V2527, the GPU hardware acceleration goes down to a max usage of 4%.
I was running PD14 just before with the Beta patch V2520, where the GPU usage was around 30% when producing.
Aslo now, the Processor usage is running all the time at 100% when producing a video.
currently, the producing time increased drastically compared to what it was before.
Anybody I've seen this problem since they installed that new Patch ?
My Desktop config:
CPU: AMD FX8350
Video card Nvidia GTX 960 4GB ( driver 361.91)
16 Gb of Ram
Windows 10 64 bit Pro
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