I'm getting the same probleme here about the the Produce time.
Now it takes 10 minute to produce a 1 minute 28 seconds project where it was about 4 minutes before, Wow..... !

I contacted PD support 3 time so far, and I did not get any pertinent answer or fix yet.

My desktop config still work fine with Gopro Studio, no lag at all and currently more stable than PD14 with the last patch.
( AMD FX8350, 16GB of RAM, Nvidia GTX 960 4GB, Windows 10)

I hope I can get a fix soon, so far I'm not impress about PD14 performances.

Quote: I'm getting the same probleme here about the the Produce time.
Now it takes 10 minute to produce a 1 minute 28 seconds project where it was about 4 minutes before, Wow..... !

I contacted PD support 3 time so far, and I did not get any pertinent answer or fix yet.

My desktop config still work fine with Gopro Studio, no lag at all and currently more stable than PD14 with the last patch.
( AMD FX8350, 16GB of RAM, Nvidia GTX 960 4GB, Windows 10)

I hope I can get a fix soon, so far I'm not impress about PD14 performances.

Agreed. If this doesn't get fixed soon I will have to switch to something else...

Hey all,

Hang in there and maybe someone will get you some help. I was having issues with captured avi files. Had an option to capture as MPEG-2 files rather than avi. Once I did this no more problems. Produce time is much faster also.

Quote: Hey all,

Hang in there and maybe someone will get you some help. I was having issues with captured avi files. Had an option to capture as MPEG-2 files rather than avi. Once I did this no more problems. Produce time is much faster also.

Thanks for the reply. What are you using to capture? I have fraps, and it only captures in AVI. Then I compress it and "edit" it in PD. It has ALWAYS struggled with AVI ever since I first started using it. To me this is unacceptable, since AVI is one of the most common "container" types. CL needs to get this fixed ASAP.

Patch in use?
Do you mean this one? ***** PowerDirector 14 patch (v2527) **** 2016-02-18 - Temporarily withdrawn 2016-03-03
http://forum.cyberlink.com/forum/posts/list/47472.page
Hotfix might work: http://forum.cyberlink.com/forum/posts/list/47472.page#248718


There have been a lot of issues appearing in all versions of PowerDirecter (mentioned on the forum) regarding the use of fraps and the resulting avi. Often to do with fraps selections, a MediaInfo properties text file (part J in the guides) would help here. If you can provide a sample to CyberLink support, they may be able to help you.

Dafydd

In my case yes, I installed the Patch (2527) way before getting the withdrawn warning.
It was running not perfect but decently with the Beta Patch (2520), and at least I was getting some GPU acceleration with few peaks at about 30% GPU usage, now Mainly 1% Gpu usage with a peak once in a while at 4%. ( I sent all this info already to PD support team, plus DxDiag, print screen, etc ...

Same for me about the .AVI format.
I'm mainly handling GoPro file, but I found that even using PD14, I need to decompress the .MP4 files to an .AVI file to get a decent editing experience.
If not, the editing playback experience is terribly jerky even when the PD14 preview quality is even set to the normal preview resolution ( Shadow file is also ON, if not it's getting worst ) (PD14 Gpu usage top at about 9% max during the playback, not more VS Gopro studio where the GPU usage during the editing playback goes up to 70% when the playback resolution is set to HIGH )

Anyway, the Produce time is terribly slow now, too slow at a point that I'm currently forced to finalize my project with Other video editing softwares.

I can't tell yet if the Hotfix helped about the crash issue so far, but it did not help at all for the rendering and the slow produce issues.

I hope the PD team will fix that problem ASAP

Benoit

I use a capture device made by honestech. I use it to convert old vcr tapes to digital. It has software that allows you to several things but I import it to PD 14 for editing.

Just to keep you informed, PD support team contacted me yesterday for the third time.

Again, they where asking for the Produce page settings prints screen that I already supply to them in my first reply.

It's look like now obvious that they just don't know how to deal with this problem, or there just trying to avoid it, who knows ?

I contacted them the first time March first.
I received 3 answers so far from PD support, and every time there just asking for same things.
Currently were just running around the problems .....
I already supply all Print screen about my PD settings and more to help them.

My PD Ticket ID: CS001585849 , in case somebody need it as a reference to this problem.

Good luck everyone !

I am getting random crashes since the latest update ending in 2527 as well. I am editing video that has been screen captured using PD14. I had some crashes with previous versions but this is 10X worse and almost makes the software unusable. PC is Win 7 with intel i7, 4770K cpu and 16Gb Ram, video card is GeForce GTX660 Ti

I just uninstalled PD14 and reinstalled it to a previous Patch where it was working Ok before, ( Beta Patch 2520), but it did not fixed the Slow produce problems.
Its like something wrong remain in the registry which is causing this problem.
Video Card also updated to the latest Nvidia driver available (362.00 Driver only, and not installed geforce experience )
( AMD FX8350, 16GB of RAM, Nvidia GTX 960 4GB, Windows 10 Pro 64-bit)

As I already said before, I'm only using .MP4 decompressed to an .AVI files from GoPro Cameras.

I just uninstalled the patched version of the software ending in 2527 completely and reinstalled version 14.0.2019.0. I have not had a single crash since. Go figure.

To all concerned!

The only thing I can suggest is an uninstall/reinstall from original installation disc. If you downloaded PD14, then perhaps drop that download onto a disc, then use that disc to install(only a guess) but in either case, avoid any recent patches. My own PD14 installation is directly off the retail package version, no patches added.... so far, so good! It's clear that Patch #2527 has been the problem and that this patch has been temporarily withdrawn(bugs in the system). Clearly, 2527 should be avoided.

Benoit's problem,(partially copied from his post) shown below, sums up the situation:

"Just to keep you informed, PD support team contacted me yesterday for the third time. Again, they where asking for the Produce page settings prints screen that I already supply to them in my first reply. It's look like now obvious that they just don't know how to deal with this problem, or there just trying to avoid it, who knows ? I contacted them the first time March first. I received 3 answers so far from PD support, and every time there just asking for same things. Currently were just running around the problems ..... I already supply all Print screen about my PD settings and more to help them." This is not surprising, given recent posts elsewhere. Again, try the uninstall/reinstall - minus any patches, see if it helps.

Neil.

Thanks for the responses everyone. Unfortunately, because of Cyberlink's slow response time, it looks like I will have to go with something else...

Hi,
Just a heads up. The re-install route does not clearout or overwrite all data. There was a suggestion to use a specialist tool, see here: http://forum.cyberlink.com/forum/posts/list/47699.page#249293
Just remember to back up what you need etc and be careful. I have not used the suggested product.

Creating a disc etc just for a re-install is in my view a waste of time. A downloaded software is ia compressed file that has to be unpacked to a temporary location before installing or unpack using a decompressing software. Ensure you clean out the temp directory as one of the re-install tasks.

Best of luck NIMRODofArnor.
Dafydd

Hello Everyone,

I finally got new from PD support team last night, and I tried what they recommended to me, and now the GPU acceleration went back to work when Pruducing

first, I uninstalled PD14 and reinstalled it to a previous version, but the acceleration was still not working at this point.

********************************
***Warning to try at your own risk ***
********************************
PowerDirector support answer:


[VGA]: Nvidia GTX 960
[VGA driver]: 10.18.13.6191

I suggest you to try to delete the media cache to check if it works.

1. Open Windows Registry Editor
2. find the 2 folders and delete them
"HKEY_CURRENT_USER\SOFTWARE\CyberLink\MediaCache5"
"HKEY_CURRENT_USER\SOFTWARE\CyberLink\PowerDirector14"
3. Launch PowerDirector to check again
********************************

I havent given any answer back to PD support, because I need to conduct more test before getting back to them.

I aslo seen that if the ** Shadow file ** as been activated, the produce time is also longer than when this option was not active.

Aslo, if there is any ** Fix/Enhance ** option active, like video denoise or video stabilizer, the CPU is at 100% and almost no GPU hardware acceleration used. But if there is just a feature like Light adjustment or enhanced activated, the GPU acceleration goes up a little bit.

Now my test project file of 1 minute 28 seconds take about 2:40 minutes to produce if video enhance as been activated, and its take 1:01 seconds if nothing as been selected in Fix/Enhance option.
just to let you know, before removing these entry in the Windows Registry, the 1 minute 28 second test project was taking 10 minutes to produce since I installed the last PD patch that caused some problems.

The big problem now is the time line video playback lagging hard when the shadow file has not been activated, and with all the test I did last night, it seem to be really worst when the project files are .AVI files.

.MPG and some .MP4 files seems to be a lot better, except the .MP4 that are coming directly from the GoPro camera, but I need to conduct more test and will let you know.

Regards

Quote: Hi,
Just a heads up. The re-install route does not clearout or overwrite all data. There was a suggestion to use a specialist tool, see here: http://forum.cyberlink.com/forum/posts/list/47699.page#249293
Just remember to back up what you need etc and be careful. I have not used the suggested product.

Creating a disc etc just for a re-install is in my view a waste of time. A downloaded software is ia compressed file that has to be unpacked to a temporary location before installing or unpack using a decompressing software. Ensure you clean out the temp directory as one of the re-install tasks.

Best of luck NIMRODofArnor.
Dafydd

Thanks, I appreciate the detailed responses you've given. I was weary of this method as well, as it usually doesn't work with other software. I contacted tech support about the issue. I'll give everyone an update if there is any relevant information.

Quote: Hello Everyone,

I finally got new from PD support team last night, and I tried what they recommended to me, and now the GPU acceleration went back to work when Pruducing

first, I uninstalled PD14 and reinstalled it to a previous version, but the acceleration was still not working at this point.

********************************
***Warning to try at your own risk ***
********************************
PowerDirector support answer:


[VGA]: Nvidia GTX 960
[VGA driver]: 10.18.13.6191

I suggest you to try to delete the media cache to check if it works.

1. Open Windows Registry Editor
2. find the 2 folders and delete them
"HKEY_CURRENT_USER\SOFTWARE\CyberLink\MediaCache5"
"HKEY_CURRENT_USER\SOFTWARE\CyberLink\PowerDirector14"
3. Launch PowerDirector to check again
********************************

I havent given any answer back to PD support, because I need to conduct more test before getting back to them.

I aslo seen that if the ** Shadow file ** as been activated, the produce time is also longer than when this option was not active.

Aslo, if there is any ** Fix/Enhance ** option active, like video denoise or video stabilizer, the CPU is at 100% and almost no GPU hardware acceleration used. But if there is just a feature like Light adjustment or enhanced activated, the GPU acceleration goes up a little bit.

Now my test project file of 1 minute 28 seconds take about 2:40 minutes to produce if video enhance as been activated, and its take 1:01 seconds if nothing as been selected in Fix/Enhance option.
just to let you know, before removing these entry in the Windows Registry, the 1 minute 28 second test project was taking 10 minutes to produce since I installed the last PD patch that caused some problems.

The big problem now is the time line video playback lagging hard when the shadow file has not been activated, and with all the test I did last night, it seem to be really worst when the project files are .AVI files.

.MPG and some .MP4 files seems to be a lot better, except the .MP4 that are coming directly from the GoPro camera, but I need to conduct more test and will let you know.

Regards

Thanks for the update. Avi has never seemed to function properly with PD14, and its definitely something they need to address. On a side note, I am really impressed with the community here on the Cyberlink forums. You have all given very detailed, thought out responses and I appreciate the help and effort. It would be nice to see the same interaction from Cyberlink themselves, because as far as I can tell, they have been virtually silent on this issue.