Messages posted by JuicyJackson

I have been having this issue for a while on the older versions but a few days ago I got PowerDirector 14 and I can't even input all my media before it crashes, can someone help me, i do not get this issue on any other Rendering Softwares(Adobe, Vegas Pro) Here is a video of me explaining it a little better. Link https://www.youtube.com/watch?v=qJt2fNZcVmI&feature=youtu.be

Thanks for the help.

I am wondering how long it takes for a customer support person to get back a new cd code because I made a customer support post around 16 hours ago to get a new cd code? Anyone know why it takes so long, is it because they are off during the weekends?

Quote:

Quote: So I have a question, does the customer support only run Monday-Friday b/c I made a post on the customer support yesterday around 5 pm and still have not gotten a response yet even though it has been over 16 hours since I posted it? I made a post about getting a new code and I put everything that was required, a picture of the disk, and everything else. Please help I had to upload a video that was not rendered due to me not having a code. Ps I lost my code.

This is the Cyberlink forum, we are volunteers, we are not Cyberlink Support.

The information we need to help you is details of what you did and what your actual problem is.

What do you mean by new code?

Part A, Part B, Part D, maybe Parts E&F.

http://forum.cyberlink.com/forum/posts/list/45453.page

The Cyberlink Ticket number is no use to most of us, only the forum moderator can help with Contacting Support.

and I was also wondering who takes care of this website because a lot of the links don't work. And why does it take so long to get a reply about getting a new cd key, activation kit for power director 13

I made a support post about getting a new code and I was just wondering if the customer support is off on Saturday's and Sunday's

Please help?

My ticket # is CS001567347

So I have a question, does the customer support only run Monday-Friday b/c I made a post on the customer support yesterday around 5 pm and still have not gotten a response yet even though it has been over 16 hours since I posted it? I made a post about getting a new code and I put everything that was required, a picture of the disk, and everything else. Please help I had to upload a video that was not rendered due to me not having a code. Ps I lost my code.