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EDIT: I was writing this while the Mod was posting, and they beat me to saying basically the same thing!
This seems to be company policy. This FAQ directly addresses the issue of how long the download link is available.
I'm sure you'll hear back from them shortly, and when you are able to download the product again, please make sure you keep a copy in a safe place, like an external USB/thumb drive or the cloud.
Thank you
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Hi,
Each supplier will, no doubt, have their own reasons for choosing their preferred method of securing their software distribution, perhaps bandwidth, perhaps server configuration or just cost?
CL currently use a time limited download link, rather than an account based download.
Whichever case, many experienced users take to storing their downloaded installation files somewhere secure, on or off site, so that they are availble under their own control. Even account based remote storage can suffer glitches from time to time!!
If you raise the issue with Customer Support, giving all the purchase details etc. then once they can valiadate your purchase they should be able to provide you with a new download link so that you can access all the installation files.
Cheers
PowerDirector Moderator
Thanks for the info. I guess all I can do is wait for there reply then. I will follow your recommendation and save the files to a thumb drive.
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tonyrl50:
Welcome to the Cyberlink Forums. You will have to contact Cyberlink Tech Support, with proof of purchase and they will provide you with another download link.
It is recommended that when you download the various installation files, that you back up the installation files to a DVD or other media, so that in the event that you do have computer issues, you can easily reinstall the program yourself.
I hope this helps. Good luck, and have a great day.
Regards,
-Phil
I have sent them an email and my proof of purchase is my name and email as I purchased it from there store and have account with them. They haven't replied back. So why isn't there a download link on there website for any of there previous versions of power director?
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I recently purchased power director 16 ultra like a few weeks ago and my hard drive crashed and don't have the download email for everything.
Why doesn't cyber link have pd16 anywhere on there site to redownload?? My account only shows my product keys but no where to download it. Thanks for the help.
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