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Yeah. I just bought into the program and cannot get ANY answers. Haven't tried the tickets yet, only forums. There's a line you draw for wasting time on software when it's got too many bugs in it. Webutation.com may be where I start to give this program what it deserves.
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Well, I figured out how to get the slideshow formatted "NORMAL" effect, with it's transitions, to display keyframes instead of the timeline, so I could extract unwanted jpegs...but when the keyframes display, the transitions have now VANISHED. Next, to regain the transitions, I figured out how to select all the images in the keyframes and press the "SLIDESHOW" button to get the transitions back to the original "NORMAL" effect.. Well, the audio doesn't play on the preview now. This program is buggy and it lacks support. I expected easy and was frustrated by the confounding results of editing...not even made it to production yet... Every time I think I've turned a corner, some other nuance pops up to ruin the production. Unbelievable. I probably should have bought a professional grade editing program instead of consumer grade software that balks at every attempt to use it. Six hours and can't produce a simple slideshow. This was something I could have done in a couple of hours in Flash and exported it as a movie. Not sold on my decision to go with this. Paid support? Wow.
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Problem solved...I found a drop down menu to enable display of individual images...A good night's sleep helps solve problems.
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XP Pro sp.3 32 bit OS, PowerDirectorDeluxe 12.0.2230.0, SR VDE131028-01/ used only jpg image files and mp4 (sound added after problem occurrence).
My trouble is with the display of the simple slideshow storyboard view, vs timeline. I loaded folders of images and deleted many of the pics in edit mode but at some point the program decided to keep two images that I'd tried to delete from my content display. I worked around the problem with a drop down menu right click on the timeline: Display Individual Images. Well, the transitions are GONE now. There's undo commands that I can try to get the transitiions back again from the "normal" slideshow selection I'd started with but I'll be faced with the same problem of removing unwanted images and starting over again!
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