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Final resolution: Installed PD12 on my W8-64 machine. It recognizes both of my drives. Installed PD11 on my W Vista-64 machine. Sees both drives there. Installed PD10 (Co-branded) on my w7-64 machine (Laptop). Sees my drive OK. All three seem to be working so I gave up trying to figure out what the problem was with PD11 on the w8-64 machine. Thanks for your help, guys.
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JL_JL,
I have not installed any virtual drives or software on this machine (W864). Device manager shows both of my drives "working properly" or words to that effect.
You and Carl312 seem to assume PD11 has no problems. I wonder if there can be a glitch in PD11. Guess my next step is to uninstall/reinstall PD11 or just purchase and install PD12 (I can use PD11 on one of my other machines (WVista-64, W7-64))).
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Carl,
Thanks for your prompt reply. In the Configure drive box, the drop down box is also blank. Hovering the mouse pointer in that box shows no tool tip. I have used other programs to write to CD and DVD (data) without problems. Neither my DVD-RW nor my BD-RE drive shows up in PD-11. The drive firmware has worked for burning many DVDs and the drive works for other programs so it appears to be OK.
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I've burned many DVDs using this program. All of a sudden, when I go to "Create Disk" tab and click on "Burn 2D Disk", the Window that pops up shows no drive. Other programs see the drive OK. All of the drive choices & info is greyed out. I can burn to file OK. I've restarted the program, restarted windows, power cycled, etc. without success. What should I try next?
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In Create Disk, how do I change which Template/Custom menu appears when the Menu Preferences tab is clicked? I always use the same options and would like them to be the default automatically instead of having to select them each time I burn a disk.
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Reinstalled from CD and found it was build 2707 already. I'm leaving it there. Too much editing to do to bother with updates at this time.
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Tech support just suggested I update to build 3901. I tried but the update aborted. I'll try reloading from CD and leave it unupdated for now.
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John-hpxref2. I'm using Vista and did the 2707 update this morning with same results...CRASH. I sent a trouble ticket and will wait a while to see if tech support comes up with a suggestion.
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