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Optodata,
Thank you for your guidance.
I ran sfc /scannow 3 times, restarting after each scan. After the last scan, the comman prompt returned "no integrity violations"
I ran dism /online /cleanup-image /scanhealth one time then restarted. The command prompt returned "No compnent store corruption detected. The operation completed successfully."
I went to Lenovo and it said I did not have Lenovo Service enabled, so I enabled it and it told me there were no updates for my laptop
I uninstalled MS New Blue
I installed 3424 upgrade to PD16
Then I opened PD16 and it gave me the new page look for about 5 seconds, then crashed.
I re-ran the DxDiag and it is attached to this reply and labeled as DxDiag2. The latest crash produced this message:
Problem signature:
Problem Event Name: BEX64
Application Name: PDR.exe
Application Version: 16.0.3424.0
Application Timestamp: 5bc9b043
Fault Module Name: nvinitx.dll_unloaded
Fault Module Version: 25.21.14.2531
Fault Module Timestamp: 5cac7ebd
Exception Offset: 000000000000611b
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: d57c
Additional Information 2: d57c2cf9f7f7582733f8cf995fd683f5
Additional Information 3: 7b49
Additional Information 4: 7b49c274b27f904840c2f0bf374dc62d
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
I did have the latest Nvidia drivers installed. After this error message I went into nvidia console and rolled back the drivers.
I can now open a movie again without crashing, although there are a couple of missing images which PD says have been
deleted or moved (although I did neither)
I am not going to say it---but it might be working again. I will open back up tomorrow and see what happens.
Charles
I worked for about two hours last night in PD16 after an all day exploration of problem solving. I thought I was good until
it crashed again.
Turned off the laptop and went to bed. This morning it is still crashing. It works when I boot in safe mode.
I am getting the feeling that the crashes may be related to the graphics card and/or drivers, but I am not sure.
Can anyone point me in a direction? I am willing to try to work through it.
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Optodata,
Thank you for your guidance.
I ran sfc /scannow 3 times, restarting after each scan. After the last scan, the comman prompt returned "no integrity violations"
I ran dism /online /cleanup-image /scanhealth one time then restarted. The command prompt returned "No compnent store corruption detected. The operation completed successfully."
I went to Lenovo and it said I did not have Lenovo Service enabled, so I enabled it and it told me there were no updates for my laptop
I uninstalled MS New Blue
I installed 3424 upgrade to PD16
Then I opened PD16 and it gave me the new page look for about 5 seconds, then crashed.
I re-ran the DxDiag and it is attached to this reply and labeled as DxDiag2. The latest crash produced this message:
Problem signature:
Problem Event Name: BEX64
Application Name: PDR.exe
Application Version: 16.0.3424.0
Application Timestamp: 5bc9b043
Fault Module Name: nvinitx.dll_unloaded
Fault Module Version: 25.21.14.2531
Fault Module Timestamp: 5cac7ebd
Exception Offset: 000000000000611b
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: d57c
Additional Information 2: d57c2cf9f7f7582733f8cf995fd683f5
Additional Information 3: 7b49
Additional Information 4: 7b49c274b27f904840c2f0bf374dc62d
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
I did have the latest Nvidia drivers installed. After this error message I went into nvidia console and rolled back the drivers.
I can now open a movie again without crashing, although there are a couple of missing images which PD says have been
deleted or moved (although I did neither)
I am not going to say it---but it might be working again. I will open back up tomorrow and see what happens.
Charles
Quote
Thanks very much for attaching the DxDiag results, as there are some clear issues with your system. I wouldn't suspect malware or viruses - although it was a good idea to check since you got rid of some unwanted things.
There are many PD16 crashes shown at the end of the DxDiag file, and there are several different modules causing them, from core parts of PD16 to 3rd party plugins from NewBlueFX.
To be frank, I think there may be some problems with your Win8.1 installation, and I would highly recommend doing a system level check of the OS before worrying about anything else.
Open an admin-level command prompt and type in sfc/ scannow, then press Enter. Let the scan run and see if it detects and fixes any core issues with Windows. You may need to run it more than once if it comes back with unfixable errors.
You can also type dism /online /cleanup-image /scanhealth in the same command prompt window to do a more thorough check/repair cycle. Google for more info on these steps if needed.
Next, visit the Lenovo support page for your laptop. Click on the Start Scan button to check for outdated drivers and updates. For example, your video driver is more than 4 years old, but Lenovo may make it difficult to install the newest version from Intel (released in May 2019). Post back if you want help in trying that later.
Once you've run the scans (and possibly had been given some updates to install), download the latest update to PD16 from this page. Once you've got v3424 installed, try launching it and see where things are at.
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Here is the crash error:
Problem signature:
Problem Event Name: BEX64
Application Name: PDR.exe
Application Version: 16.0.2816.0
Application Timestamp: 5ad0944e
Fault Module Name: StackHash_f43d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_74_FROM_nvd3d9wrapx+0x0000000000003A81
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: f43d
Additional Information 2: f43d6ee4f86e5975b4a75f63b33869e2
Additional Information 3: 7ffb
Additional Information 4: 7ffb66b69c99dfc24dcac4c21e2b5158
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
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All,
Thanks in advance to anyone who helps me with this problem.
Here is the deal:
I bought PD16 last year and have used it successfully since then and until last week when it became VERY sluggish and then crashes.
I scanned my laptop with Malwarebytes Free and found several items that were quaranteened. Re-opened PD16 and had the same problem.
I downloaded and ran Bitdefender Free. It did not find anything so I uninstalled and deleted PD16, contacted customer support from Cyberlink. They sent me a link to download and reinstall PD16 which I did.
Now, I have the same problem. The only thing different between the last several weeks when I was working with PD16 and the problem showing up is
1) the Malwarebyte Free program removed several files and I found that Chrome extensions had been affected so I deleted Chrome entirely and loaded up Firefox.
2) I upped the virtual memory to 4500 from 1280
Attached is the DxDiag file.
Charles
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All,
Thanks in advance to anyone who helps me with this problem.
Here is the deal:
I bought PD16 last year and have used it successfully since then and until last week when it became VERY sluggish and then crashes.
I scanned my laptop with Malwarebytes Free and found several items that were quaranteened. Re-opened PD16 and had the same problem.
I downloaded and ran Bitdefender Free. It did not find anything so I uninstalled and deleted PD16, contacted customer support from Cyberlink. They sent me a link to download and reinstall PD16 which I did.
Now, I have the same problem. The only thing different between the last several weeks when I was working with PD16 and the problem showing up is
1) the Malwarebyte Free program removed several files and I found that Chrome extensions had been affected so I deleted Chrome entirely and loaded up Firefox.
2) I upped the virtual memory to 4500 from 1280
Attached is the DxDiag file.
Charles
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PIX,
Since my post, I imported the mp4 file into Photoshop and changed color frame by frame for 25 seconds.
Had to move along with the project. I will circle back to the ColorDirector trial and let you know what I find. Maybe it's the trial version that does this????
Charles
Quote
Hello Charles,
Welcome to the ColorDirector forum 
Just now I tried to replicate what you've done (even used a dancing "Santa"), but I didn't get any alerts as you did.
First I set the mask on Santa's red suit then used motion tracking to track the suit. After some correction (some of the other red-suited gentlemen wanted to switch to blue too), the motion tracking was set.
With the mask active (coloured dot), I scrolled down to Color Replacement to set the colours. Though the result wasn't perfect, I had no errors during the process. The attached screenshot partially explains.
Perhaps you could share some further details.
PIX
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While trying to replace a dancing santa's red suit with a blue suit, I get a pop up "hint" stating that motion tracking tools are not available when replacing a color.
Since the red suit is rgb 255,0,0 I cannot use any of the sliders shown in the tutorials to change the color to blue rgb 0,0,255
I have use the selection tools to mask the suit, then replace red with blue, but whenever motion tracking goes out of "sync", the movie stops and the pop up emerges.
Thoughts? Work-a-rounds?
Charles
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Using a tripod and not moving the camera at all, nor changing the zoom on the camera; I made two movies:
I have a house with a video projector focused on the house itself playing background images. I have trees to the left and right of the house that are lighted with LED lights. The camera video I made on the house required more light than the LED lights so I had to changed aperatures and ISO for the two videos. If I don't either the video is dark when I set those settings for the LED lights or the LED lights are over saturated when I set those setting for the projection.
I made two movies:
1) First I focused the camera to include the trees and the house, then turned off the video projection and made a video of the lighted trees on with aperature and ISO appropriately. (I have a music track to accompany this)
2) Second, I turned off the tree lights and made a video of the projection on the house with a second aperature and ISO setting.
Now; I want to combine the two movies. When I first insert both movies on different video lines in power director 13 and turn down the opacity on the bottom video, I can see that the two video "line up" correctly top to bottom and left to right but I need to see the bottom video at full opacity without blacking out the other video.
How do I do this? Basically, I need to insert or overlay the house projection over the tree light video.
Charles
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optodata and anyone else who can join in>
I just rendered in QXGA (2048x1536), but the event's projector has a max resolution of UXGA (1600x1200) so I rendered the movie at 2048x1536 for quality and I intend to use FFMPEG to scale it back down to XGA (1024x76![]() for the projector.
All the wavy/gravy stuff disappeared with the higher res render; and under the H.264AVC tab of PD13 is a custom profile available for MP4 at 2048x1536 without going to the profile.ini hidden folder...so I think mission is accomplished as long as FFMPEG can get it done.
I need to do a real world test and make sure.
Results: Movie animation requires res at 2048x1536
Projector native resolution: 1024x768
Raspberry Pi2 coded format for HDMI output: MP4
Does anyone have any better/different direction for me?
Charles
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optodata,
Yes, it is an old school projector, but it is 15K lumen, so OK in that area. I am editing in 4:3 because of the given parameters of the event.
Thanks for the tip. I will check it out. Rendering now under the QT tab with a H264 codec and it does offer a 1024x768 res. Should know in a few minutes. Only problem there is that the little Raspberry will not accept a .mov file--but first things first.
Charles
PS. Just rendered with the above settings and it is worst than before. I don't understand.
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optodata,
Thanks for your quick responses. I do Christmas projects and last year I did a video mapping project and rendered under the AVI tab because at the time I needed to output a 1024x768 file to match the native resolution of the projector being used for the project.
This year, I have to output to a MP4 format because the playback is being handled by a Raspberry Pi2 Single chip computer which has a HDMI output but will only handle a MP4 format although the projector has the same native resolution as last year's.
So, with that said, is there a way with PD13, in which I can render a MP4 file at 1024x768 resolution? I can kill two birds with one throw if there is one. I see the MP4 under the H.264 tab, but it does not offer a 1024x768 resolution.
Charles
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optodata,
Parallels has upgrades, but I don't want to do that at this stage in my production. I used the same version of Parallels for my last project (in fact the same computer) and it was fine then.
It will be tomorrow before I can post the individual clips. I don't think they are responsible---but I guess you never know until you know. ![]()
Hardware Acceleration is off and has been off and I don't use Shadow files nor SVRT. I learned all that last year.
Last, the keyframe rate I was referring to is the one listed as default in the properties box under Profile Name. (not keyframes and not fps)
Not sure what is going on with this...
Charles
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Hello All,
I have used PD since v8 and am now on v13 Ultra,64bit, 13.0.2907.1 SR VDE150529-01 with issues on a file which has a size of 4950.56DB.
I am running on a macbookpro with Parallels 8. My Mac has 16 gigs of which I have allocated 8156 gigs to the virtual Windows 7 side of things.
I am having trouble with distortion (wavy looking segments) after burning with the settings at QuickTime/custom profile; using Lossless Quality, 1024x768 size, H.264 Codec with a Keyframe rate of 20. Audio is all good.
The movie rendered is 3:53 minutes long (soundtrack, images, video segments and green screen segments for content) and there are two problem areas, one at 1:46 into the movie and the other at 3:45. The two areas have have the identical wavy looking distortion.
I went in and removed all transitions and that helped but did not clear things up totally. Each problem occurs for about 5 seconds.
It looked like it might be a CPU problem, but I rendered with the resource monitor open and the highest CPU usage was 87% and average was about 50%.
Memory was allocating 1,500,000kb and Working Set was around 1,300,000 kb during the render--Sharing around 78kb and no hard faults were shown.
I would greatly appreciate any help given.
Charles Belcher
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I am doing a projection mapping job and must use existing projectors which have a native resolution of 1024x768.
The playback device is a piece of software burned into a Raspberry Pi2 sing chip computer that only supports mp4 format for movie playback.
The hurdle I face is that the closest mp4 resolutions to 1024x768 which are available in PD13 are as follows:
H264avc
2048x1536 (2x the projector) and maybe
640x480 full screen or
720x480 DVD ntsc
and this one, which I am not sure will work
QuickTime
Video Size 1024x768
Video type H.264 Codec Type (does this mean it is mp4?)
Another thought:
Could I produce in the correct resolution, but wrong format, then use FFMPEG to covert it back to a mp4 file?
I am open to suggestions.
Charles
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Jaime-esque,
Ok, will do tomorrow. Thanks. It has happened before. I can take the same file and PD12 will produce it. Then later if I try to produce it again, I get this error. Seems strange, but will post my stuff for someone to look at.
I need to produce a movie in 1024x768 and .mov is the only option I see besides an .avi file which is too large for the intended use.
All for now.
Charles
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Bump
This is happening to me tonight. The first attempt was successful, but now I can't make a second .mov with same settings and different file name
Ideas?
Charles
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Shakey55,
I have a Mid 2012 MBP with Parallels 8 and a official Windows 7 Home and PD12 runs fine.
(Once I fine tuned the Preferences in Parallels)
Charles
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optodata,
Thanks for the XML tip. I have a program which I use to synchronize Christmas lights to music and it writes all it's files to XML also. A few years back I got Notepad ++ to sort fields and replace data in some of the fields (along with Excel), so that will do nicely as a work-a-round.
Thanks again.
Charles in Dallas
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borgus1
I have tested and know the pointer cannot find a sub-folder. My question is there a way to see where a file was at the time it was inserted into a project even though it has been moved afterwards?
Charles
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Phil and anyone who has followed this thread.
I have edited non-stop for 6 hours today without one single hickup, crash, freeze or anything bad. I am such a happy camper. Now I can concentrate on the little nit-pick things.
Such as:
Is it really true... that if you add a folder to a directory where you have saved an image file which you used in a projecct; and you moved that image file from the original directory folder to what is now a sub-folder within that folder; that Power Director will not drill down through the original folder to look for the file?
Charles
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Phil,
After reading a ton of Parallels "Knowledge Base" material on "optimizing the virtual OS", I have moved the slider up to 8GB; leaving 8gb for OSX in my 16GB MacBookPro. I edited for one hour at the end of last night without a single crash or having to restart.
I will be at it tomorrow all day and will really put it to the test.
Can't thank you enough for waking me up.
Charles
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Phil,
I have only had Parallels/Mac since the first of the year. I have been a PC guy forever. I can't believe I missed the Ram allocation that you noticed.
Thank you for spotting that. I have moved it up to 4G and we will see if I need to go higher than that.
(If that doesn't do the trick, I will be back)
Thanks again,
Charles
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