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I have the same issue. I opened a service request Case ID CS001136257 which now shows resolved, although it wasn't. It is 100% Cyberlink's fault that the software doesn't work all of a sudden and I have a suspicion this is a bait and switch tactic to get users to buy newer versions. The trial for PowerdDVD 12 plays blu rays and the tech support person coolly says 'If it works on Powerdvd 12, then you should just buy that'. Oh, just spend another 80 dollars to buy new software from the same crappy company whose earlier version doesn't work! Now, WHY DIDN'T I THINK OF THAT?