PowerDVD 10 update will not work

softwarebug1

Newbie Location: Not available Joined: Apr 11, 2012 12:19 Messages: 1 Offline

Solved by

Apr 11, 2012 13:09

So I bought a Lenovo G770. It has Cyberlink's PowerDVD 10.

I popped in Darker than Black 2 Blu-Ray version and had this message stating I need to update the software. So I did. I download this update and everything looked like it was going to go well until this message pops up:

"PowerDVD 10 could not complete update because there was no internet connection."

I checked firewalls which none blocked, have no anti-virus software yet this software update continues and I cannot play any blu-ray discs.

Customer support is practically nonexistent with these guys and I am not willing to buy $30 to talk with them. Not available

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 12, 2012 05:18

Hi,
please let me know your case-ID

thanks
Michael Technical Support

Werde Facebook Fan

Martin

Newbie Joined: Apr 12, 2012 07:44 Messages: 2 Offline

Apr 12, 2012 07:45

i've had the same problem with my G570. When i contacted cyberlink i was told i had to contact lenovo as the software was bundled with it, but lenovo say that its cyberlink i need to speak to a it's their update that doesn't work - HELP!!!!

This message was edited 1 time. Last update was at Apr 12. 2012 07:49

Martin

Newbie Joined: Apr 12, 2012 07:44 Messages: 2 Offline

Apr 12, 2012 07:49

and now my machine wont play blu rays that it would before!!!

flying205nutter

Newbie Location: uk Joined: Apr 19, 2012 09:48 Messages: 4 Offline

Apr 19, 2012 09:52

I am having the same problem with my lenovo Z575 did anyone find a solution? The update fails saying there is a problem with my internet connection.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 19, 2012 11:58

Hi,
please check our Must have read thread

If you encounter long waiting times at support, sorry - you may post me your Case ID, I will try to check the case with the CS team (but will not say that this will speed up the process)

thanks for your understanding
Michael Technical Support

Werde Facebook Fan

GunSlinger7

Newbie Joined: Apr 24, 2012 03:04 Messages: 2 Offline

Apr 24, 2012 03:08

I am having the same problem. There is no excuse for this. IF YOU CANT GET YOUR UPDATE TO WORK, AT LEAST LET YOUR CUSTOMERS WATCH THE MOVIES UNTIL YOU GET IT FIGURED OUT.

MelRe12

Newbie Joined: Apr 24, 2012 08:23 Messages: 1 Offline

Apr 24, 2012 08:28

Hi, I have also the same Problem with my Lenovo IdeaPad Z570. It would be great if someone has an answer.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 25, 2012 06:58

Hi,
please check the must have read thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

Please contact the customer support team about your issues and provide the needed information.

thanks
Michael Technical Support

Werde Facebook Fan

flying205nutter

Newbie Location: uk Joined: Apr 19, 2012 09:48 Messages: 4 Offline

Apr 25, 2012 07:14

Thanks Michael but info for the others the patches and reg cleaner don't fix this so don't waist your time. Also don't bother contacting the the customer support team as they will say its nothing to do with them contact Lenovo even though its cyberlink's patch that is messing things up. I gave up and installed the version 12 demo and use system restore after each use, not ideal but it will do until this is resolved.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 25, 2012 07:42

Hi,
can you at least post the Version of the patch?
is it the patch from website or patch offered from application(via Pop-up)?

br
Michael Technical Support

Werde Facebook Fan

flying205nutter

Newbie Location: uk Joined: Apr 19, 2012 09:48 Messages: 4 Offline

Apr 25, 2012 07:51

Hi, I am using powerdvd 10.2904.52 version type BD - OEM 6ch+6ch upon trying to play a blue ray it pops up saying it needs to update, the update fails three quarters of the way through saying no internet connection. The patch file downloaded is CyberLink.v3809_OEM_DKA_U_DVD120206-03.exe. It comes from this page - http://www.cyberlink.com/prog/aacs/result.jsp?SR=DVD110127-04&ProductNo=DVD00036&AutoBuildID=00020418

I hope you can help.

This message was edited 1 time. Last update was at Apr 25. 2012 07:56

guga

Member Joined: Apr 22, 2012 16:31 Messages: 52 Offline

Apr 27, 2012 12:51

Hi Flyer, You might want to try PowerDVD 12. This worked pretty well on it.

flying205nutter

Newbie Location: uk Joined: Apr 19, 2012 09:48 Messages: 4 Offline

Apr 27, 2012 13:05

Quote: Hi Flyer, You might want to try PowerDVD 12. This worked pretty well on it.

Thanks but its only a demo so you have to system restore after every use otherwise it will expire.

I don't feel I should buy 12 as I have already bought 10 with my new laptop.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 28, 2012 07:49

Hi,
suggest to get in contact with our technical support team

br
Michael Technical Support

Werde Facebook Fan

josh

Newbie Joined: Apr 28, 2012 12:03 Messages: 2 Offline

Apr 28, 2012 12:11

powerdvd 10 could not complete the update because there is a problem with the internet connection. Check you internet connection and then try again......

Check you internet connection.

Check "you" internet connection.

Crappy software ruined my date night. Im taking this laptop back to Costco and telling them why it sucks.
Hope you fix this problem before you lose them more sales.

RobinXp

Newbie Joined: Apr 28, 2012 12:21 Messages: 1 Offline

Apr 28, 2012 12:27

Hola.

Tengo una laptop Lenovo IdeaPad Z570 con Cyberlink's PowerDVD 10.
Cuando intento actualizar la versión sale el siguiente mensaje:
"PowerDVD 10 could not complete update because there was no internet connection."

El ID de mi laptop es WB02549963

GunSlinger7

Newbie Joined: Apr 24, 2012 03:04 Messages: 2 Offline

Apr 28, 2012 14:36

Dont bother contacting Cyberlink. Their tech support people ask for proof of purchase and the upload for THAT doesn't work. Get ahold of your EOM and insist that they help you out. Just remember this in the event you have a choice of software to purchsase.

josh

Newbie Joined: Apr 28, 2012 12:03 Messages: 2 Offline

Apr 28, 2012 16:05

Just got vlc 2.0 to open blu ray! Anyone that doesnt want the run around should google it up.

http://forum.videolan.org/viewtopic.php?f=14&t=96787

Some simple instructions, some not. Took me a few minutes to get it to work.

If the directory is: "c:\Program Files (x86)\VideoLAN\VLC" you need to download the 32bit dll.

peleus

Member Joined: May 10, 2012 11:53 Messages: 58 Offline

May 17, 2012 11:08

Interesting workaround. It works but I prefer PowerDVD.