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To this point, my efforts via the support channel have been infuriating. Over the course of the past few weeks, absolutely nothing useful has come via that channel.
FWIW, I downloaded a competing product (TMT5) to try a trial version. It plays perfectly. I've dumped money into PowerDVD twice now (9->11 and then the 11->12 upgrade to get the 3d upconversion) and am beginning to feel quite bitter about this experience.
Have any long-term users noticed a pattern to the update / patch schedule? This disc has been out 6 weeks. That's an awfully long time to wait to watch a movie after buying it. Especially for my kids and the neighbors. Ever had to deal with a bunch of 7-12 year olds eager to do something? <shudder>