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In DXdiagtextn I can see that the driver's name is Mobile Intel(R) 4 Series Express Chipset Family. When I go to intel's page and check my system for latest update it tells : A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. That's why I sent an e-mail to Sony but they still didn't reply to me. When I look to the drivers available there are 10 of them and I don't know which one to install. I attach to this message DXdiagtxt as well. If you have a look and tell me which one maybe I can resolve my problem.

The drivers available are:


Intel® Chipset Device Software (INF Update Utility)
Primarily for Intel® 6, 5, 4, 3, 900 Series Chipset, installs the Windows* INF files. See detailed description to make sure you need this file.

OS: Windows 7 *, Windows 7 (32-bit)*, Windows 7 (64-....More
Windows 7 *, Windows 7 (32-bit)*, Windows 7 (64-bit)*, Windows Vista *, Windows Vista 32*, Windows Vista 64*, Windows XP *, Windows XP 64-Bit Edition*>
12/4/2011
9.3.0.1019
Latest
Drivers

Intel® Graphics Media Accelerator Driver for Windows 7*, Windows Vista* (exe)
Installs graphics driver version 15.17.18.2555 (8.15.10.2555) for Intel® integrated graphics.

OS: Windows 7 *, Windows 7 (32-bit)*, Windows 7 Ente....More
Windows 7 *, Windows 7 (32-bit)*, Windows 7 Enterprise, 32-bit version*, Windows 7 Home Basic, 32-bit version*, Windows 7 Home Premium, 32-bit version*, Windows 7 Professional, 32-bit version*, Windows 7 Ultimate, 32-bit version*, Windows Vista *, Windows Vista 32*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Ultimate, 32-bit version*>
10/19/2011
15.17.18.2555
Latest
Drivers

Intel® Graphics Media Accelerator Driver for Windows 7*, Windows Vista* (zip)
Installs graphics driver version 15.17.18.2555 (8.15.10.2555) for Intel® integrated graphics. Intended for use by developers.

OS: Windows 7 *, Windows 7 (32-bit)*, Windows 7 Ente....More
Windows 7 *, Windows 7 (32-bit)*, Windows 7 Enterprise, 32-bit version*, Windows 7 Home Basic, 32-bit version*, Windows 7 Home Premium, 32-bit version*, Windows 7 Professional, 32-bit version*, Windows 7 Ultimate, 32-bit version*, Windows Vista *, Windows Vista 32*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Ultimate, 32-bit version*>
10/19/2011
15.17.18.2555
Latest
Drivers

Intel® Graphics Media Accelerator Driver for Windows 7*, Windows Vista* (exe)
Installs graphics driver version 15.17.17.2413 (8.15.10.2413) for Intel® integrated graphics.

OS: Windows 7 *, Windows 7 (32-bit)*, Windows 7 Ente....More
Windows 7 *, Windows 7 (32-bit)*, Windows 7 Enterprise, 32-bit version*, Windows 7 Home Basic, 32-bit version*, Windows 7 Home Premium, 32-bit version*, Windows 7 Professional, 32-bit version*, Windows 7 Ultimate, 32-bit version*, Windows Vista *, Windows Vista 32*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Ultimate, 32-bit version*>
6/9/2011
15.17.17.2413
Previously released
Drivers

Intel® Graphics Media Accelerator Driver for Windows 7*, Windows Vista* (zip)
Installs graphics driver version 15.17.16.2413 (8.15.10.2413) for Intel® integrated graphics. Intended for use by developers.

OS: Windows 7 *, Windows 7 (32-bit)*, Windows 7 Ente....More
Windows 7 *, Windows 7 (32-bit)*, Windows 7 Enterprise, 32-bit version*, Windows 7 Home Basic, 32-bit version*, Windows 7 Home Premium, 32-bit version*, Windows 7 Professional, 32-bit version*, Windows 7 Ultimate, 32-bit version*, Windows Vista *, Windows Vista 32*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Ultimate, 32-bit version*>
6/9/2011
15.17.17.2413
Previously released
Drivers

Intel® Graphics Media Accelerator Driver for Windows 7*, Windows Vista* (exe)
Installs graphics driver version 15.17.15.2281 (8.15.10.2281) for Intel® integrated graphics.

OS: Windows 7 Enterprise, 32-bit version*, Windows 7 ....More
Windows 7 Enterprise, 32-bit version*, Windows 7 Home Basic, 32-bit version*, Windows 7 Home Premium, 32-bit version*, Windows 7 Professional, 32-bit version*, Windows 7 Ultimate, 32-bit version*, Windows 7*, Windows 7, 32-bit*, Windows Vista 32*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Ultimate, 32-bit version*>
1/21/2011
15.17.15.2281
Previously released
Drivers

Intel® Graphics Media Accelerator Driver for Windows 7*, Windows Vista* (zip)
Installs graphics driver version 15.17.15.2281 (8.15.10.2281) for Intel® integrated graphics.

OS: Windows 7 Enterprise, 32-bit version*, Windows 7 ....More
Windows 7 Enterprise, 32-bit version*, Windows 7 Home Basic, 32-bit version*, Windows 7 Home Premium, 32-bit version*, Windows 7 Professional, 32-bit version*, Windows 7 Ultimate, 32-bit version*, Windows 7*, Windows 7, 32-bit*, Windows Vista 32*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Ultimate, 32-bit version*, Windows Vista*>
1/21/2011
15.17.15.2281
Previously released
Drivers

Intel® Graphics Media Accelerator Driver for Windows 7*, Windows Vista* (exe)
Installs graphics driver version 15.16.5.2021 (8.15.10.2021) for Intel® integrated graphics.

OS: Windows 7 *, Windows 7 (32-bit)*, Windows 7 Ente....More
Windows 7 *, Windows 7 (32-bit)*, Windows 7 Enterprise, 32-bit version*, Windows 7 Home Basic, 32-bit version*, Windows 7 Home Premium, 32-bit version*, Windows 7 Professional, 32-bit version*, Windows 7 Ultimate, 32-bit version*, Windows Vista *, Windows Vista 32*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Ultimate, 32-bit version*>
12/30/2009
15.16.5.2021
Previously released
Drivers

Thank you for your reply. Customer support answered me. They say that i have to update graphic card driver. It's intel. I checked in intel web page. They say that i have to contact my computer manufacturer. I sent an e- mail to sony. They didn't reply me yet. Is there anyway that i can find this update somewhere? Or do I have to buy it from a shop? Sorry I am not good in computer problem fixing and I really need help.
Thank you very much for your reply, but i don't know who is my card manufacturer. I am not good to resolve computer problems. How can i find out who is the manufacturer?
I just bought the product and even though installed latest version of quick time and increased virtual memory, unistalled and reinstalled so many times but the programme still wouldn't open. I sent several messages to customer support except the first one nobody answers me! I really need to use this programme please help me. I use vindows vista home edition 32bit 4gb RAM.
Power director has stopped working. I just bought the product and even though installed latest version of quick time and increased virtual memory, the programme wouldn't open. I sent several messages to support except the first one nobody answers me! I really need to use this programme please help me. I use vindows vista home edition 32bit 4gb RAM
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