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Is there a place I can post my finished videos? I would love to share them on here.
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I'm still working on it! I did try it on another old computer and it did work... not sure the difference so I'm working on my computer now. This might take a while. Suggestions are welcome!
Thank all of you for all your wonderful help!!!!
Smiles
Rebecca
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The sad part here is that I not only work in the computer field, but I have a degree in it. And yet I can't get this one little piece of software to work!
I do thank you once again for all your help!
Smiles
Rebecca
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Tony,
I did exactly as you said... step by step. I still have the same issue. I am so discouraged! I have no idea what to do to get this to work. I have a major project that HAS to get done. I have no software to work with.
I don't understand why the trial would work and after I purchased it I can't have access to the magic motion. Are there any settings I should be looking at? I've tried to go through each little piece of the software and check it out. I can find nothing other than the magic motion not working. I've looked in detail at the setting and as far as I can tell nothing would control that. I feel like crying at this point I'm so discouraged.
Is there any way I can get my money back so I can purchase something else? Do you have any more suggestions?
I do thank you for all your help... as well as everyone else on here.
Smiles
Rebecca
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I installed PowerDirector again. Then I followed the instructions above listed by Graham. I made SURE all pieces, even the ones in the hidden folders, were removed from my computer before I reinstalled. I installed from the disc. I still have the same issue... there is NO magic motion. Any advice on how to fix this issue or how to get my money back from the company would be appreciated. The program is useless to me without the magic motion.
Smiles
Rebecca
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I did remove the trial before I installed the disc. I am trying to remove it once again... but am having issues. If I go to my control panel to uninstall it isn't there... but I can pull it up from program files and my desktop icon. How do I find it to uninstall? Any suggestions? This is way over my head. I'm assuming it is in the registry somewhere? I have never experienced anything like this before.
The ticket numbers are... CS001117670 CS001119716 CS001121627
I did purchase the disc through Cyber LInk.
I am hoping I did the diagnostic file correctly and that it attaches properly for you. If not let me know.
Thank you so much for all your help!
Smiles
Rebecca
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And yes... if I go to Create Disc > Menu Preferences there are 12 templates, an option to download more, and an option for no template.
Smiles
~R
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I'm on a 32-bit OS... but why would the trial version work on this system? Is there anything I can do about it?
Smiles
Rebecca
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I just now went back to my files and tried to install again. This is the messages I got....
CyberLink PowerDirector 10 content Pack I has been detected in your system. Please uninstall first. Do you want to uninstall CyberLink PowerDirector 10 Content Pack I?
CyberLink PowerDirector 10 content Pack II has been detected in your system. Please uninstall first. Do you want to uninstall CyberLink PowerDirector 10 Content Pack II?
I didn't uninstall and reinstall because I have already done that twice. Do you have any other suggestions? I simply don't understand why the trial would work and not the product I paid for.
Thank you for your help in advance.
Smiles
Rebecca
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I used this product (Power Director 10 Ultra) for the trial period and loved it. When I purchased it I bought the CD because my download time is very bad. I have installed it and the magic motion is missing. It is simply a blank screen where it used to be templates. There are three buttons there... "Reset"..."Motion Designer"..."Apply to All"... but none of these work. There are no templates in the screen where there were on the trial version. You can see a screen shot here: www.flickr.com/photos/40683565@N03/6828660166/ I have uninstalled and reinstalled twice now. I have installed from my disc and from the download links provided. Nothing works. Everything appears to be there but the magic motion. This product is useless to me without the magic motion. I can get absolutely no help from Cyberlink. Does anyone have any suggestions? I have a major project that needs to be done and am getting desperate.
Smiles
Rebecca
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