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Thanks PIX, much appreciated.
Johno.
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Hi,
I had previously purchased PhotoDirector 2, and have recently downloaded and installed PhotoDirector 3/2012 as I qualified for the free upgrade.
However, the first copy of PhotoDirector 2 was installed on my laptop, but with PhotoDirector 3 I need to have it installed on my main desktop system. I have installed the PhotoDirector 3/2012 to my main desktop system now.
My question is, since when you go through the process of getting the free upgrade CL uses the same serial no./CD key that I had for PhotoDirector 2, do I need to uninstall the copy of PhotoDirector 2 that is still installed on my laptop so as to not cause problems with my license/cd keys registrations?
I will not be using the two programs at the same time (on the laptop it (PhotoDirector 2) will be used only when I am away from home & the main desktop system). I am Not trying to do the wrong thing here just want to know what is the correct/proper thing to do so as to be within CL's requirements and not have one of my programs locked or cause problems.
If its possible for PhotoDirector 2 to stay on the laptop and still be able to use it on occasion that would be great. But if I need to remove it no problem.
Thankyou,
Johno.
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Hi again, ok here is a copy of what i put in my support request.
"Hi, when i try to start PowerDirector the program crasher either before i get to the main PowerDirector interface or a few seconds after i get there.
I have Already followed the suggested guildlines in re-installing Quicktime, this has not helped. (re-installed from the quicktime installer that was from the compressed PDR10 installation file)
The Cyberlink Issue Reporter Did Not appear either.
However following the support guideline "What can I do when CyberLink PowerDirector 10 crashes?", I also tried to generate an Event log, however no Error event log was generated when Powerdirector crashed, so i cannot submit one for you.
The last time (this is the second time this has happened) this occured i had to re-install everything, this is VERY annoying and frustrating.
Please provide some help that actually works.
Thankyou,
John."
The ticket ID is:- CS001106454
Nothing else on my computers is crashing atm, this system runs stably without dramas such as PDR10 is having.
regards,
Johno.
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Sorry for spelling mistakes in a bit of a hurry should have proof read. Take care all and thanks in advance,
Johno.
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Hi all,
I did not upgrade (purchased full Ultra version) and i am having the same problem. I also HAVE followed the suggested fix at http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=13709&prodId=4&prodVerId=930
but it has not helped me (in reference to Quicktime). I will generate a support question/ticked today myself as this will be the second time that this has happened and yes the first time i had re reinstall everything.
One question you may be able to answer now though is if i re-install everything do i need to have and re-install all patches or just the most recent patch ? I guess only the most recent patch otherwise Cyberlink would have to have links available to all old patches for this version ?
This situation is VERY VERY frustrating. I am a past Pinnacle user and yeah disappointed considering how goo this product looks/looked. Hope it can get sorted ASAP.
Thanks for your help,
Johno.
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